2022-108 Resolution - Laserfiche WebLink

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HARDWARE/NETWORK SERVICE AGREEmEN"! TERMS & CONDITIONS ARTICLE 1 - WORK DESCRIPTION TAC Technicians shall par ono the following services on the equipment and at the places ("Premises") as described on the front side of this form. a. Remedial maintenance service required to restore the equipment to satisfactory working condition. ARTICLE 2- INCLUDED SERVICES TAC will famish required replacement parts to the customer at no additional cast. The following items are excluded fruit, coverage: supplies, accessories, consumable, ribbons, laser toner/drums and components damaged by nee] Bence or sDlled liquids. If parte become unavailable TAC will provide equivalent pans or components. All old and or defective pans replaced during maintenance activities will become the property of TAC Computer Inc. Application software support is not included with a hardware service agreement. ARTICLE 3 -SERVICE HOURS The included principal period service covers work performed between the hours of 8:00 AM. and 5:W PM., Monday through Friday, excluding all nationally observed holidays. All service provided outside the principal period will be billed at the current rare of 5100.00 per hour, including travel ante. All calls for service originating ou_ts_de the ptineiyal Dedod will be subject to a two hour minimum including travel t_m regardles_s. ofthe corrective actions taken by TAC. Computer Inc. ARTICLE 4 - LIABILITY TAC shall use its best effort to perform service within a reasonable time after request by the customer, (nom,ally 4 working hours), but shall not be deemed to be in default for any interruptions to operations. TAC does not accept or assume my responsibility for the loss of data that may occur during any repair procedure. (It is always recommended that all data be backed up), TAC maximum liability for any direct or indirect damages, regardless of the nature of the claim of action or incidentals to the performance or nonperformance ofthe service is an amount equal to cost one month cost of this service agreement. ARTICLE: 5 - TERM This agreement shall be in fill] force and effect on the effective date on the front side of this agreement and shall remain in effect for the initial term of 24 months and thereafter will remain in effect until terminated by either party hereto with thirty (30) days written notice to the other parry. This agreement replaces and supersedes all previous agreements. ARTICLE 6 -RATES "FAC shall notify the customer of any changes in rate with 30 days written notice. The rates are guaranteed not to change for the initial term of this agreement. Accounts that are passed 30 days will incur a $10.00 fee.