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Routine Network Maintenance will not be calculated against Service Level measurements, provided that such Routine Network Maintenance does not interfere with the Service of a Customer more than once in any calendar week, and then only within the windows described in Section 4.6.3. 4.6.3 Routine Network Maintenance Windows Unless otherwise agreed to between the Parties, Routine Network Maintenance must be performed during Agile's standard maintenance window, which is as follows: 12:01 AM — 6:00 AM Loral Time, Monday through Friday In addition to Routine Network Maintenance, tower maintenance, as applicable, will be required from time to time, and the Tower Maintenance windows are as follows: 3:01 PM — 6:00 PM Local Time, Monday - Friday 8:01 AM — 2:00 PM Local Time, Saturday - Sunday If Routine Network Maintenance is necessary during these specified times, the affected Customers will be notified via e-mail sent to the contact designated by the Customer with a "Planned Maintenance Notification". This notification will inform the Customer of the anticipated time, duration, and reason for the Routine Network Maintenance. While the specified maintenance window is six hours, it will be rare for Routine Network Maintenance to require use of this entire window. 4.6.4 Emergency Maintenance Any maintenance performed outside the above windows will be limited to emergency situations ('Emergency Maintenance"). If Agile intends to perform Emergency Maintenance, then Agile will provide as much prior notice to the affected Customers as is practicable under the circumstances by e-mail to the primary Service contact for the Customer listed in the applicable Service Order. 4.7 Reporting Agile, through its NOC, will make available to the Customer monthly reports detailing Service Level Performance for all Services and all Service Orders under this Service Attachment. Such reports will be available in an agreed upon format and will be limited to the relevant Services ordered by each such Customer. 4.8 Call Charges If Agile responds to a Service call initiated by a Customer, and Agile and the Customer agree that the cause of the problem is not due to Agile's Network or equipment but is due to the Customer's equipment or operations, the Customer must pay Agile for the Service call on a time and materials basis at $125 per technician per hour. 5. Fee Structure Agile is providing the following pricing components to deliver its Connect Services to the Customers. Agile Network Connect Service Attachment 10/1/19 Page 15