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7.7 Service Term Subject to the Term of the Agreement, the Customer's rights of termination and renewal as set forth in the Agreement and the Customer's right to cancel the ordered Services in accordance with the Agreement, the "Service Term" with respect to each Service Order hereunder shall be the number of months of Service selected and set forth in the applicable Service Order. Upon expiration of the Service Term during the Term of the Agreement, upon 30 days prior notice to Agile the Customer will have the right to: 7. renew a Service on the same terms and conditions herein for a Service Term and rates to be negotiated at the time of renewal; 8. cease using the Service under the expiring Service Order (which will require the Customer to take all steps required by Agile to terminate the Service); or 9. continue using the Service on a month-to-month Service arrangement, at Agile's then - current monthly rates. If the Customer fails to provide notice to Agile hereunder, the Service will be continued on a month-to-month Service arrangement, at Agile's then -current monthly rate for the Service. 8. Service bevel Definitions This section defines Agile's Service Level Objectives for Network performance. 8.1 Network Availability Network Availability is calculated as the percentage of time that The Agile Network is capable of accepting and delivering Customer data to the total time in the measurement period. The calculation for Network Availability for a given calendar month is as follows: 1. [24 hours x days in month x 60 minutes x number of Customers] 2. Subtract Network Service Outage time (measured in minutes) 3. Divide by [24 hours x days in month x 60 minutes x number of Customers] 8.2 Throughput (Bandwidth) "Throughput" is measured relative to the theoretical maximum of the transport circuit measured in "bits per second" on a circuit between the Customer / Service Provider's interconnection point and the Customer's end user location. The Throughput test must validate 100% Throughput and will generally follow the methodology defined in the Internet Engineering Task Force (IETF) RFC 2544 and include validation with uni-cast and multi -cast Ethernet frames. 10. Throughput measurement testing will be performed before the Customer's acceptance of a Service Order and can be requested thereafter if the Customer is experiencing Service impacting degradation issues. 11. Any time after acceptance, the Customer will initiate such request by opening a trouble ticket with Agile. The Throughput measurement test is intended to validate Network performance from end-to-end on Agile's facilities. Agile Network Connect Service Attachment 10/1/19 Page 18