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10.4 Recurring Service Errors If any Service provided to a particular Customer repeatedly and substantially fails to conform to the SLOB, then upon that Customer's request, Agile and the Customer will coordinate and cooperate to jointly provide the necessary personnel and equipment, at each Party's own cost, to promptly perform a root cause analysis to determine the cause of such recurring errors. Upon such joint determination Agile will provide the Customer with a written copy of its analysis, which must include an action plan containing a reasonably detailed description of corrective action to be taken by Agile and the date (not to exceed 30 calendar days) by which such corrective action will be completed. Agile will take the corrective action described in the action plan, which may include providing Customer with service credits as determined by Agile in its reasonable discretion. Should the action plan fail to resolve the nonconformity in all material respects, Agile will revise the action plan, seek to resolve the deficiencies or errors under the revised action plan, and, where appropriate, escalate the problem in accordance with Agile's escalation procedures. 11. Installation and Acceptance of Service The Customer will use its best efforts to obtain and maintain throughout the Service Term such consents (including, without limitation, landlord and land owner consents) as are necessary to permit, and will timely permit, Agile's personnel to install, deliver, operate, and maintain the Service and equipment ordered hereunder at the Customer's facilities. The Customer also will permit Agile to access the Customer's end user facilities as needed (including roof access, as necessary) to install, configure, upgrade, maintain, or remove the equipment and other Service components located at the aforementioned facilities. The Customer must make and maintain throughout the Service Term all site preparations and accommodations necessary to permit the installation, maintenance, and operation of the Service and any equipment as required by Agile in its Service Quote, including without limitation, all requested Floor space, equipment bay or equipment rack space, environmental controls and, if available, protected/UPS AC power, technical and maintenance support, site access, cable entrance, conduit, tower/antenna space, ground isolation device and network repeater. Provided that the Customer properly performs all necessary site preparations and accommodations and provides Agile with all required consents, Agile must use commercially reasonable efforts to install the Service in accordance with a mutually agreed upon schedule. Agile must provide the Customer with a Certificate of Final Acceptance ("COFA") upon completion of the installation of the Service. The Customer will have five business days after receipt of the COFA to test and sign the COFA (the "Acceptance Period") and provide Agile notice accepting or rejecting the Service. If the Customer determines during the Acceptance Period that the Service is not operating in conformity with Agile's SLOB, the Customer will immediately notify Agile (specifying in reasonable detail the defect or failure of the Service). If the Customer notifies Agile in writing that the Service is unacceptable, Agile must, within thirty (30) days following receipt of such notice, remedy the Service and re -deliver such Service to the Customer. The foregoing process will continue until the Customer accepts the Service in writing or Agile has made three attempts to correct the deficiency without successfully bringing the Service in compliance with Agile's commercially reasonable Service specifications. Agile Network Connect Service Attachment 1011/19 Page 21