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Appendix 1: Service Level Objectives <br />Agile does not guarantee any performance metrics for the Residential and Commercial GOS. <br />Agile Network Connect Service Attachment <br />10/7/19 Page 23 <br />Network AvaMbllity <br />99.99% <br />99.95% <br />99.95% <br />Network SLO <br />Throughput <br />100% of Theoretical <br />100% of Theoretical <br />100% of Theoretical <br />Circuit Level <br />(gandwl404( <br />Maximum <br />Maximum <br />Maximum <br />SLO <br />Circuit Level <br />then'. <br /><20 ms (one way( <br /><30 ms (one way) <br />No Tar et <br />SLO <br />Circuit Level <br />packet Delivery nate <br />99.90% <br />99.60% <br />99.20% <br />SLO <br />Circuit Level <br />rotor <br /><28 ms <br /><28 ms <br /><28 ms <br />51-0 <br />Ml critical <br />Contract <br />severity Level <br />Shour <br />4hours <br />6hours <br />Level SLO <br />Ball Major <br />Contract <br />severity Level <br />2 hours <br />6 hours <br />8 hours <br />Level SLO <br />MTTg-Minor <br />Contract <br />severity, Level <br />3 hours <br />8 hours <br />8 hours <br />Level5LO <br />Maimenarce Contract <br />,Modification 5 days 5 da s 5 days Level5L0 <br />Agile does not guarantee any performance metrics for the Residential and Commercial GOS. <br />Agile Network Connect Service Attachment <br />10/7/19 Page 23 <br />