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QUESTIONS ABOUT YOUR BENEFITS OR OTHER INQUIRIES ABOUT YOUR HEALTH INSURANCE SHOULD BE DIRECTEDTO MEDICAL MUTUAVS CUSTOMER CARE DEPARTMENTAT 1-800-382-5729. Nondiscrimination Notice Medical Mutual of Ohio complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex in its operation of health programs and activities. Medical Mutual does not exclude people or treat them differently because of race, color, national origin, age, disability or sex in its operation of health programs and activities. • Medical Mutual provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters, and written information in other formats (large print, audio, accessible electronic formats, etc.). • Medical Mutual provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. ff you need these services or if you believe Medical Mutual failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, with respect to your health care benefits or services, you can submit a written complaint to the person listed below. Please include as much detail as possible in your written complaint to allow us to effectively research and respond. Civil Rights Coordinator Medical Mutual of Ohio 2060 East Ninth Street Cleveland, OH 44115-1355 MZ: 01-10-1900 Email: CivilRightsCoordinator®MedMutual.com You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. • Electronically through the Office for Civil Rights Complaint Portal available at: oerportal.hhs.gov/ocr/portalAobby.jsf • By mail at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F HHH Building Washington, DC 20201-0004 • By phone at: (800) 368-1019 (TDD: (800) 537-7697) • Complaint forms are available at: hhs.gov/ocr/office/file/index.html Products marketed by Medical Mutual may be underwritten by one of its subsidiaries, such as Medical Health Insuring Corporation of Ohio or Consumers Life Insurance Company.