2024-125 Resolution - Laserfiche WebLink

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SOFTWARE SERVICE AGREEMENT TERMS & CONDITIONS ARTICLE WORK DESCRIPTION TAC Technicians shall provide the following support services. A. Remedial correct any covered software moor condition or malfunctions. Assist operators with routine questions concerning software usage. B. Provide updates to correct version of software as they are released. ARTICLE 2 - INCLUDED SERVICES TAC will furnish software support via telephone and remote diagnostic software ARTICLE 3 -SERVICE HOURS The included principal period service covers work performed between the hours of 8:00 AM. and 5:00 PM., Monday through Friday, excluding all nationally observed holidays. AB service provided outside the principal period will be billed a the current rate of 5150.00 per hour, including travel time. All calls for service oriaimbas: outside the principal period will be subiect to a two—hotwo-bour minimum including travel nine, regardlewf the corrective actions taken by TAC Co ming, Ina ARTICLE 4 -LIABILITY TAC shall use its best effort to perform service within a reasonable time after request by the customer, (normally 4 working hours), but shall not be deemed to be in default for my interruptions to operations. TAC does not accept or sessions any responsibility for the loss of dare that may occur during any repair procedure. (It is always recommended that all date be backed up). TAC maximum liability for any direct or indirect damages, regardless of thenature of the claim of action or incidentals to the performance or nonperformance of the service is an amount equal to cost one month cost of this service agreement. ARTICLES -TERM This agreement shall be in full force and effect on the effective date on the front side of this agreement and shall remain in effect for the initial term of January 1, 2025 through December 31, 2026. This agreement replaces and supersedes all previous agreements. h�MSN�sIn'7VYs1: TAC shall notify the customer of any changes in rate with 30 days writtev notice. The rates are guaranteed not to change for the initial term of this agreement. Accounts that are passed 30 days will incur a $10.00 fee. ARTICLE 7— SOFTWARE COPYRIGHT it RESTRICTIONS TAC represents and warrants it has all necessary licenses required for the system, and Municipality shelf not nor allow otherparties: • Modify in merge any portion of System, in whole or in part, without prior written consent of TAC. Any modification or merged portion of System (whe0rer or not authorized) shall be subject to license deemed a derivative work owned by TAC. • Reverse assembled or reverse compile the System, in whole min part. The municipality recognizes that the source code for the System comprises highly valuable trade scu ets of TAC and TAC desires to prevent disclosure on any third party. • Use, copy, sub -license, lend, lease or otherwise transfer or permit use of any of the System (or related documentation), many copy, modification or merged portion, in whole or in part, except as expressly provided by written agreement