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three (3) weeks in advance. D) Dispatch will produce electronic manifests which will include the Passenger's name, the location of each Passengers pick-up and drop-off point, whether the Passenger travels with a wheelchair, travels with a companion or personal care attendant, and any special circumstances or requirements pertaining to the Passenger. This manifest will be available for Recipient's inspection at any time upon reasonable advance notice. R) Sonic trips may be added ("add-ons") to the manifest during the service day, if the schedule permits, as determined by the Contractor in its sole discretion. Added trips will be transmitted either electronically or by other means determined by the Contractors dispatcher to the appropriate driver. F) The scheduling window that exists on either side of reservation is 10 minutes prior to and after a requested time. All reasonable attempts are made to be on time; however, service delays may occur. FACILITIES A) Operating Rase. Contractor shall provide a base of operation with adequate foci Iitics for administration and, unless the Contractor chooses to subcontract these functions, vehiclemaintenanceand service. R) Communications. 'the Contractor shall be required to operate a two-way Communication system. C) Security. Contractor shall take all reasonable precautions to secure its vehicles and records. D) Telephone/fax 1) Contractor and Recipient shall equip its administration and supervisory ollice with a lax machine on a dedicated telephone line and sufficient voice telephone lines to ensure that the supervisors and administrative stall can be reached during service hours. 2) Contractor shall provide, at its own expense, a dedicated phone line in order to perform live dispatching through automated scheduling system and sollware to download manifests. VEHICLES Contractor shall maintain a sufficient number of vehicles to meet service levels negotiated with the Recipient. Reasonable efforts will be made to include spare vehicles to allow for routine servicing, maintenance, repairs, vehicle breakdowns, and similar occurrences as may reasonably be anticipated. New and/or refurbished vehicles used in the transport of wheelchairs and other mobility devices shall meet the requirements of 49 CFR Pail 38 of the Americans with Disabilities Act (ADA). CONTRACTOR'S PERSONNEL A) Applicable Laws. The Contractor shall be responsible for ensuring that its employees, agents, and subcontractors comply with all applicable laws and regulations and meet all federal, stale and local requirements related to their employment and position. R) Immigration Reform and Control Act of 1986. The Contractor certifies that it does not and will not during the performance of the Contract knowingly employ illegal alien workers or otherwise violate the previsions of the Federal Immigration Reform and STC and North Olmsted contract 2024