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North Olmsted, Ohio July 23, 2025 MCC 7500E Dispatch Console Position Add On Project "Services" means services, including access to services, as described in the Proposal, and includes Integration �.. Services, Subscription Services, Professional Services, Maintenance & Support Services, and Lifecycle Management Services provided by Motorola. "Service Completion Date" means the date of Motorola's completion of the Services described in a Proposal. "Service Use Data" has the meaning given to it in the DPA. "Site" or "Sites" means the location where the Integration Services, Lifecycle Management Services, or Maintenance and Support Services will take place. "Software -as -a -Service" or "SaaS" means a solution that includes at least one Subscription Service and associated Licensed Software, which may include, as an example, client software or a web page. "Software System" means a solution that includes at least one Licensed Software Product and requires Integration Services to deploy such Licensed Software Product at a Customer Site or onto any Customer -Provided Equipment or Equipment provided by or made available to Customer by Motorola. "Subscription" means a recurring payment for Products, as set out in the Proposal. "Subscription Services" or "Recurring Services" means Services, including access to Services, paid for on a subscription basis. Subscription Services includes services available through SaaS Products. "Term" means the term of this MCA which will commence on the Effective Date and continue until six (6) months after the later of (a) the termination, expiration, or discontinuance of Services under the last Proposal in effect, or (b) the expiration of all applicable warranty periods, unless the MCA is earlier terminated as set forth herein. 3. Products and Services. 3.1. Products. Motorola will sell (a) Equipment, (b) licenses to Licensed Software, and (c) Services to Customer, to the extent each is set forth in this Agreement. At any time during the Term, Motorola may substitute any Products at no cost to Customer, if the substitute is substantially similar to the Products set forth in this Agreement. All Licensed Software is provided pursuant to the terms of the Software License Aareement.. 3.2. Services. 3.2.1. Motorola will provide Services, to the extent set forth in this Agreement. 3.2.2. Integration Services: Maintenance and Support Services. Motorola will provide (a) Integration Services at the applicable Sites, agreed upon by the Parties, or (b) Maintenance and Support Services or Lifecycle Management Services, each as further described in the applicable SOW. Terms applicable to Maintenance, Support and Lifecycle Management can be found in the Maintenance. Surmort and Lifecycle Management Addendum. 3.2.3. Service Proposals. The Fees for Services will be set forth in Motorola's Proposal. A Customer point of contact may be set forth in the applicable SOW for the Services. 3.2.4. Service Completion. Services described in a Proposal will be deemed complete upon the Service Completion Date, or as Services expire, or are renewed or terminated. 3.2.5. Professional Services 3.2.5.1. Additional Service Terms. If Customer is purchasing Professional Services to evaluate or assess networks, systems or operations; network security assessment or network monitoring; software application development Services; or transport connectivity services, Additional Services Terms apply. Contractual Documentation ® NOrpNOLASOLUT/ONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 14