2021-034 Resolution - Laserfiche WebLink

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CITY OF NORTH OLMSTED RESOLUTION NO. 2021 - 34 By: Mayor Kennedy A RESOL UTION A UTHORIZING THE MA YOR TO ENTER INTO A "SOFTWARE AS A SERVICE (SaaS)" AGREEMENT WITH TYLER TECHNOLOGIES TO PROVIDE CLOUD -BASED HOSTING AND RELATED COMPUTER SERVICES, AND DECLARING AN EMERGENCY, AS AMENDED. WHEREAS, the City of North Olmsted began using Munis in the year 2005 after hiring a Council -approved consultant to handle the RFP process. There was a very extensive RFP process and companies presented their software to the directors, division heads and clerical staff on-site. The City staff representatives overwhelmingly chose Munis; and WHEREAS, in 2012 Council approved the purchase of an additional Munis server, new modules, a document management system and server to provide greater capabilities and efficiencies; and WHEREAS, our current servers and connectivity systems are outdated and unable to accept the parameters for the current Munis upgrade. The upgrade significantly increases the functionality of our software, as well as, providing better functionality on various devices, such as mobile devices, among other improvements; and WHEREAS, SaaS provides multiple layers of security to protect our data, and a specific disaster recovery program for our critical needs; and WHEREAS, SaaS provides savings in technological infrastructure - no need to procure servers every 5 years, no need to pay annual maintenance or upgrade fees - with the added benefit of removing this expense from our capital budget; and WHEREAS, SaaS essentially eliminates IT's workload in Munis operations which will allow them to be freed up to focus on other strategic city initiatives; and WHEREAS, Tyler -hosting services will provide technological continuity and a large, knowledgeable support staff dedicated to monitoring the system .24/7. The company's professionals provide timely implementation of any system changes for the best software and hardware performance; and WHEREAS, SaaS cloud -based technology means there is access to all modules from any location. It is a viable solution for our workforce when needed to work remotely which translates to greater effectiveness for our citizens.