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despite the best efforts of the Company, compliance is <br />demonstrated 'to be impracticable, taking into account the level <br />of utilization of the location by customers. <br /> <br /> (b) Repair Service The Company shall maintain a repair <br />department comprised of qualified technicians, service vehicles <br />and equipment to provide prompt and efficient repair of service. <br />The Company shall have a local listed telephone number with a <br />"call waiting" capability, so operated that requests for repairs <br />can be efficiently transmitted and received without undue delay. <br />An answering service may be used during non-business hours. The <br />Company shall respond to any such request on the same day to the <br />extent reasonably possible, but in any event shall offer to <br />respond not later than twenty-four (24) hours after receipt of <br />such request unless such response is made impossible by <br />extraordinary and unforeseeable circumstances. The Company shall <br />respond within twelve (i2} hours to any area outage. <br /> <br />SECTION 15. SYSTEM FEATURES <br /> <br /> (a) Channel Capacity The Company shall maintain a system <br />channel capacity at least equal to that existing on the date of <br />this ordinance. <br /> <br /> (b) Standby Power The Company shall provide standby power <br />generating capacity at the cable system headend sufficient to <br /> <br />- 16- <br /> <br /> <br />