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1.11. "Services" means services provided under the Master Services Agreement and additional Service Agreements as <br />executed or amended from time to time. <br />1.12. "7errn" means the term of the Agreement as set out In Section 6 of the Agreement. <br />2. Rights and Responsibilities <br />Both parties acknowledge and agree that this Subscriber Service Agreement is governed by the Master Services <br />Agreement dated October 15, 2009 between OneCommunity and Mayfield Village, as it may be amended from time to <br />time. <br />2.1 OneCommunity under asreement with Mayfiefd Village: <br />(a) OneCommunity will manage and mon)tor aA equipment that is part of the Mayfield Vi1lage and <br />OneCommunity Network cannection up to the point of demarcation. <br />(b) OneCommunity shall be resportsible for insuring the equipment that lt owns as part of the OneCommunlty <br />Network. , <br />(c) Decislons regarding the technical requirements, implementation process, operational or engineering plans for <br />the OneCommunity Network will be made by OneCommunity at its sole discretion after due consideration of <br />Subscriber input. If changes to EguipriZent are required, OneCommunity will schedule and make changes in a <br />mutually. acceptab[e r?tairttenance window. <br />(d) AII services provided by OneCommunity hereunder shafl be consistent with indastry standards for computer <br />network;services, shall be rendered in a manner consistent with that level of care artd s[cill ordinarlly exercised <br />by the industry, and in compliance with all federal, state, and local laws and regulations. <br />(e) OneCommunity shall provide services as described in Addendum A. <br />(f) AddEtional OneCommunity rights and, responsibilities may be identified in any executed Addenda to this <br />Agreement. <br />2.2. Subscriber. <br />(a) Subscriber wiil provide afl routers, switches, or other equipment necessary to support its internal network, <br />which conform to the minimum technical requirements as specified by OneCommunity. Subscriber will <br />8esignate one of Subscriber's routers/swltches from which Subscriber fiber will connect to the OneCommunity <br />IVetwork. <br />(b) Subscrtber is responsible for instalfation, maintenance, and repalr of customer-premises fiber between the <br />Demarcation Point for the conrtection and the Subscriber's switch or router. <br />(c) Subscriber, sotely at its own discretion anci expense but consistenE wlth OneCommunity's technical <br />requirements, may at any time elect to provide diverse connections to OneCommunity from its existing sites <br />for actded protectlon (redundancy) at no additional cost other than costs associated w3th any additional <br />networEc infrastructare. <br />(d) SubscrEber will assign an operational and technical contact person to coordtnate with OneCommunity <br />regarding services be(ng provided under this Agreement.. <br />(e) Subscriber may have a representative on appropriate committees developing operatfonat or engineering plans <br />for the OneCommunity Network. <br />-I <br />or?c.c ;c,?-rin IL.ir-IiiY <br />Page 2 of 9 <br />Revision 541412.2