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Cablevision/Mayfield Village Franchise Agreement 2000 Page No. -16- (4) General entertainment (including movies); (5) Children/family-oriented; (6) Arts, culture and performing arts; (7) Science/documentary; (8) Weather information; (9) Programming addressed to ethnic and minority interests in the Franchise Area; (10) Government affairs; and (b) Deletion or reduction of programming categories. Grantee shall not delete or so limit as to effectively delete any broad categonr of programming identified in Section 28 (a) and within its control without the consent of Grantor or as otherwise authorized by law. Section 29. Leased Commercial Access. Grantee shall offer leased commercial access according to applicable law. Section 30. Customer Service Standards; Senior Citizen Discount (a) Grantee shall abide by the customer protection and service standards set forth in Chapter~~flo of the Codified Ordinances of the Village. (b) Grantee shall take the economic challenges facing many senior citizens into account when pricing its products and services and shail provide a discount of one dollar'($1.00) off Broadcast Basic Cable Service for senior citizen subscribes. The subscriber must be sixty-five (65) years or older, the head of household and subscribe only to the Broadcast Basic level of service in order qualify for the discount. Grantee will notify all subscribers 60 days after effective date with discount in effect at 90 days from effective date. ARTICLE 5. SUPPORT FOR LOCAL CABLE USAGE Section 31. Institutional Network; Interconnection with Other Government Networks. (a) Grantee shall, at its sole costs, provide two (2) dark fibers to each of the public facilities~set forth in Exhibit E hereto for the creation of an Institutional Network (hereinafter "I- Net") servicing the Franchise Areas of Mayfield Heights, Mayfield Village Gates Mills and Highland Heights. Grantor may use the I-Net for the noncommercial audio, video and data transmissions between and among the facilities listed in Exhibit E at no cost. The Grantor must select one location within the Franchise Area as the I-Net hub site. Included in the cost to be M & M 1999 Page 16 of 28