2000 038 Ordinance - Laserfiche WebLink

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ORDINANCE NO. 2000 PAGE 21 Grantee's actions in response to those complaints. Complaints shall not include routine billing inquiries, disagreements with company policies or practices or inquiries regarding individual programs or program services carried or not carried by Grantee's cable system. (b) Grantee shall also make available to Grantor upon written request, the following information: (1) A revenue statement for the Village of Mayfield, certified by a Certified Public Accountant or certified under oath by any legal officer of the Grantee; (2) A summary of the previous year's activities in development of the cable system, including, but not limited to, services begun or discontinued during the reporting year, channel changes, the number of subscribers added or terminated for each class of service, all construction activity and total homes passed. (3) A list of Grantee's operating managers, officers, members of its boards of directors, and other principals of the Grantee; (4) A list of stockholders or other equity investors holding five percent or more of the voting interest in the Grantee and its parent, subsidiary and affiliated corporations and other entities, if any, unless the parent is a public corporation whose annual reports are publicly available, in which case a copy of the annual report shall be submitted; and (5) An executive summary which shall include information concerning customer complaints for the proceeding 12 months. Such reports shall be maintained by category. Complaints shall not include routine billing inquiries, disagreements with company policies or practices or inquiries regarding individual programs or program services carried or not carried by Grantee's cable system. Grantee shall make available to Grantor such records upon written request no more than one time per year. Records required by subsection (2) shall be made available to Grantor within 30 days. All other information shall be made available to Grantor within seven days. (c) Upon at least five business days written notice, and during normal business hours, or, in case of emergency, upon demand, Grantee shall permit examination by any duly authorized representative of the Grantor, of any and all franchise property and facilities, together with any appurtenant property and facilities of Grantee situated within or without the Village, and any and all records relating to the franchise, provided they are necessary to enable the Grantor to carry out its regulatory responsibilities under local, state and federal law, this chapter and the franchise agreement. Such records include, all books, records, maps, plans, revenue statements, service complaint logs, performance test