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~rV~,~ A~OTOROLA <br />Essential Plus Services <br />Obtain relevant third party SW security updates as made available from the OEM's. This <br />includes antivirus definition updates, OEM vendor supported operating systems patches, <br />hypervisor patches, database patches, and selected other third party patches that Motorola <br />deployed in ASTRO 25 system releases covered by this Self Installed Security Patches <br />Service. Motorola does not control when these updates are released, but current release <br />schedules are listed for reference: <br />o McAfee Antivirus definitions-Weekly <br />o Microsoft PC and Server OS patches -Monthly <br />o Solaris, RHEL OS, VMware hypervisor patches-Quarterly <br />• Each assessment will consist of no less than 36 hours of examination time to evaluate the <br />impact each update has on the system. <br />• Perform rigorous testing of updates to verify whether they degrade or compromise system <br />functionality on a dedicated ASTRO 25 test system with standard supported configurations. <br />• Address any issues identified during testing by working as necessary with Motorola selected <br />commercial supplier(s) and/or Motorola product development engineering team(s). If a <br />solution for the identified issues cannot be found, the patch will not be posted on <br />Motorola's site. <br />• Pre-test STIG recommended remediation when applicable. <br />• Release all tested updates to Motorola's secure extranet site. <br />• Include documentation for installation, recommended configuration changes, and identified <br />issues and remediation for each update release. <br />• Include printable labels for customers who download the updates to CD's. <br />• Notify customer of update releases by email. <br />A supported Self Installed Security Patches Service ASTRO 25 release matrix will be kept on <br />the extranet site for reference. <br />1.3 The Customer has the following responsibilities: <br />• Provide Motorola with pre-defined information prior to contract start date necessary to <br />complete a Customer Support Plan (CSP). <br />• Submit changes in any information supplied in the Customer Support Plan (CSP) to the <br />Customer Support Manager (CSM). <br />• Provide means for accessing pre-tested files (Access to the extranetwebsite). <br />• Deploy pre-tested files to the customer system as instructed in the "Read Me" text <br />provided. <br />Error! Unknown document Motorola Confidential Proprietary ©Motorola 2017 <br />property name. 17-56 <br />