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t,, <br />~~- ,~ n~oroRO~a <br />Essential Plus Services <br />• Implement recommended remediation(s) on customer system, as determined necessary by <br />customer. <br />• Upgrade system to a supported system release as necessary to continueservice. <br />• Adhere closely to the Solutions Support Center (SSC) troubleshooting guidelines provided <br />upon system acquisition. A failure to follow SSC guidelines may cause the customer and <br />Motorola unnecessary or overly burdensome remediation efforts. In such case, Motorola <br />reserves the right to charge an additional service fee for the remediation effort. <br />• Comply with the terms of the applicable software license agreement(s) between the <br />Customer and Motorola and non-Motorola software copyrightowner. <br />• Obtain at Customer's cost all third party consents or licenses required to enable Motorola to <br />provide the Service. <br />1.4 Disclaimer: <br />Motorola disclaims any and all warranties with respect to pre-tested antivirus definitions, database <br />security updates, hypervisor patches, operating system software patches, intrusion detection sensor <br />signature files, or other 3rd party files, express or implied. Further, Motorola disclaims any warranty <br />concerning the non-Motorola software and does not guarantee that customer's system will be error- <br />free or immune to security breaches as a result of these services. <br />Error! Unknown document Motorola Confidential Proprietary ©Motorola 2017 <br />property name. 18-56 <br />