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`'~. Essential Plus Services ;~,~~,) MOTOROLA Appendix E: Network Updates Statement of Work This Statement of Work ("SOW") is subject to the terms and conditions of Motorola's Professional Services Agreement, Service Agreement or other applicable agreement in effect between the parties ("Agreement"). Motorola and Customer may be referred to herein individually as a "Party" or together as "Parties" 1.0 Description of Service As network updates become available, Motorola agrees to provide the Customer with applicable software and hardware updates and implementation services necessary to maintain their ASTRO 25 system at an exceptional level of support. ASTRO 25 system software and hardware updates improve system functionality/operation and extend the useful life of the network. 1.1 Scope This service includes 3rd party and Motorola Solution software as well as select hardware to maintain supportability. All updates are pre-tested and certified in a dedicated ASTRO 25 test lab to ensure that they are compatible and do not interfere with the ASTRO 25 network functionality. Network updates may also include feature enhancements. At Motorola's option, feature enhancements may be offered for purchase. 1.2 The ASTRO 25 software covered under this agreement include: • Base stations • Site controllers • Comparators • Routers • LAN switches • Servers • Dispatch consoles • Logging equipment • Network management terminals • Network Fault Management ("NFM") products • Network security devices such as firewalls and intrusion detection sensors • Associated peripheral infrastructure software 13 Motorola Solution will provide certified hardware version updates necessary to refresh the system with an equivalent level of functionality. Any hardware versions and/or replacement hardware required to support new features or those not specifically required to maintain existing functionality are not included. Unless otherwise stated, platform migrations are not included. 1.4 If originally provided by Motorola, the following hardware components are eligible hardware for refresh when necessary to maintain the system functionality in place at the time this agreement was executed: • Servers • PC Workstations • Routers • LAN Switches 1.5 If originally provided by Motorola, the following hardware components are eligible for board-level refreshes Error! Unknown document Motorola Confidential Proprietary ©Motorola 2017 property name. 35-56