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`~~~' MOTO/~OLA Essential Plus Services ,~ti f~ 4.3 Interzone links must be fully operational when present 4.4 Link reliability must satisfy these minimum QoS levels: 4.4.1 Port availability must meet or exceed 99.9% (three nines) 4.4.2 Round trip network delay must be 100 ms or less between the core and satellite (North America) and 400 ms or less for international links o Packet loss shall be no greater than 0.3 4.4.3 Network jitter shall be no greater than 2 ms 4.5 The network requirements above are based on the SLA provided for Sprint Dedicated IP Services as of April, 2012. It is possible other vendors may not be able to meet this exact SLA, so these cases must be examined on a case-by-case basis. Appendix F: Network Event Monitoring Statement of Work Network Event Monitoring provides real-time fault monitoring for radio communications networks on a continuous basis. Network Event Monitoring utilizes sophisticated tools for remote monitoring and event characterization of your communications networks. When an event is detected, skilled technologists acknowledge and assess the situation, and initiate a defined response. The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Agreement or other applicable agreement to which it is attached and made a part thereof by this reference. 1.0 Description of Network Event Monitoring Services Network Event Monitoring is a service designed to monitor elements of a communication system for events, as set forth in the Monitored Elements Table. When the SSC detects an event, then, based on the severity of the event, trained technologists acknowledge and remotely diagnose the event and initiate an appropriate response in accordance with the customer handling procedure. Appropriate responses could include, but are not limited to, continuing to monitor the event for further development, attempting remote remediation via engagement of Technical Support resources, or initiating dispatch of a Field Servicer ("Servicer") for onsite remediation if required. 1.1 Availability Network Event Monitoring is available 24 hours a day, 7 days a week. Network Event Monitoring availability is based on the level of contracted service and defined in the Customer Support Plan (CSP). 1.2 Geographic Availability Network Event Monitoring is a globally provided service unless limited by data export control regulations. Timeframes are based on the customer's local time zone. 1.3 Inclusions Network Event Monitoring can be delivered on Motorola sold infrastructure as stated in the Monitored Elements Table. 1.4 Limitations and Exclusions Error! Unknown document Motorola Confidential Proprietary ©Motorola 2017 property name. 38-56