2017 044 Ordinance - Laserfiche WebLink

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SERVICE TERMS AND CONDITIONS Motorola Solutions, Inc. ("Motorola") and Mayfield Village OH,("Customer") hereby agree as follows: Section 1 APPLICABILITY These Service Terms and Conditions apply to Maintenance Services provided in accordance with the Statements of Work included in Exhibit C of the ASTR025 System Upgrade Agreement with Maintenance Services to which these terms and conditions are attached. Section 2 DEFINITIONS AND INTERPRETATION 2.1. "Agreement" means these Service Terms and Conditions and the other attachments in Exhibit C of the ASTR025 System Upgrade Agreement with Maintenance Services, all of which are incorporated herein by this reference. In interpreting this Agreement and resolving any ambiguities, these Service Terms and Conditions take precedence over the other attachments in Exhibit C. 2.2. "Equipment" means the equipment that is specified in the attachments or is subsequently added to this Agreement. 2.3. "Services" means those installation, maintenance, support, training, and other services described in this Agreement. Section 3 ACCEPTANCE Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in Exhibit D of the ASTR025 System Upgrade Agreement with Maintenance Services to which these terms and conditions are attached. Section 4 SCOPE OF SERVICES 4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of work or other document attached to this Agreement. At Customer's request, Motorola may also provide additional services at Motorola's then-applicable rates for theservices. 4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be used; the Equipment will be serviced at levels set forth in the manufacturer's product manuals; and routine service procedures that are prescribed by Motorola will befollowed. 4.3. If Customer purchases from Motorola additional equipment that becomes part of the same system as the initial Equipment, the additional equipment may be added to this Agreement and will be billed at the applicable rates after the warranty for that additional equipment expires. 4.4. All Equipment must be in good working order on the Start Date or when additional equipment is added to the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of the Equipment. Customer must promptly notify Motorola in writing when any Equipment is lost, damaged, stolen or taken out of service. Customer's obligation to pay Service fees for this Equipment will terminate at the end of the month in which Motorola receives the written notice. 4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in hazardous environments. Ma~eld Village Upgrade + Maintenance Services _05.17.17 Motorola 19 Contract No.