Laserfiche WebLink
procedural iequiteinents and features of the pxoposed softwaie. The System Adininistrarion Guide <br />is normally shipped in hardcopy only. Howevei, the VILLAGE could easily create an on-line <br />version by scanning it into the LaserFiche database. <br />User manuals: LaseYfiche provides detailed help with the LaseYFiclie software. <br />SUPPORT SERVICES <br />Records Imaging Service provides both telephone and on-site support options to the VILLAGE to <br />ensuxe the success of the LaseYFiche installation. Piicing foY Telephone Support with complete <br />software upgrades has been included in the Cost Sumunary Secrion. In addition, installation and <br />trauung for the proposed system is included witlvn this pioposal. <br />Softivare Maintenance astd Support <br />LaserFiche Software Assurance Plans. The LSAP provides updates and support for all softwaLe <br />on an annual basis. Software will be supported diYectly by Records Imaging Service via the <br />LaserFiche Software Assuxance Plan (LSAP). The LSAP Includes: <br />1. Twenty-four hour access to the Compulink FTP -Site <br />2. Significant discount (cuYrendy up to 359/6) on consulting fees . <br />3. Current published technical bulletins and newsletters <br />4. The latest release of your copy of LaserFiche <br />5. Telephone Hotline support within the next business day, but usually within three hours. <br />6. Renewable annually <br />Ori-Site STrpport <br />Records Imaging Service PYOfessional Services offers personalized suppoYt for LaserFiche users. <br />This on-site support is above and beyond the standard LaseYFiche Software AssuYance Plan that is <br />listed above. Fox Mayfield Village, this support would include the initial pYOject installation, <br />configuxarion and training. <br />For on-site and telephone responses, Records Imaging Seivice on-site customers receive the same <br />response time foi any imaging system problems. This response time connuziitment begins from the <br />time of the initial ieport. This support ensuxes that all the VILLAGE pioblems are diagnosed, <br />catalogued and Yemedied as quickly as possible. <br />TRAINING <br />Records Imaging Service piovides a training piograin that normally consists of the following <br />elements: <br />End User Training. This involves teaching end users the mechanics of the system. This training <br />should probably be conducted at the VILLAGE's site. Each group of 8 or fewer individuals will <br />ieceive any insttucrion necessaiy to ensuYe comfoit with the new imaging system. Tlie amount of <br />tiaining necessaiy will depend on theii level of fainiliarity with Windows applications. Our <br />\4AYF113LD VILI,AGL:. LASI312FIC1-ll? DOCU\11:N7' ]VfAG]NG SYti'1'1:\1 50F'1'Wr\RE <br />RECORDS IMAGING SERVICE 7