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Executive Summary <br />In today's digital economy, IT infrastructure and digital operations have become your most valuable <br />business asset. Ensuring your business is secure and your workforce is highly productive requires IT <br />service be always on, always available, from everywhere. <br />All Covered Care ("ACC") is designed to ensure your technology infrastructure is stable, secure, and <br />tuned to your business needs. All Covered's expansive portfolio of services and solutions delivers <br />the right managed IT service plan to optimize your businesses productivity. Whether your IT <br />infrastructure services is on -premises, hybrid or cloud -based, our approach is holistic. <br />Collaboration, user and data security, application and systems accessibility, IT governance, <br />workflow automation and optimization, supporting a hybrid workforce and continual service <br />improvement are the foundations to the All Covered Care suite of solutions. For a full list of <br />offerings, visit www.allcovered.com/it-services. <br />Our Understanding <br />Your Needs <br />The City of Mayfield Village is looking to All Covered for supplemental IT support to aide their <br />internal staff. All Covered will provide the following services: <br />• Server Management Services for all servers <br />• Remote Monitoring and Management of all network devices <br />• Managed Backups with cloud replication for all servers <br />(v6.10.2022) <br />Page 2 <br />