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Our Approach <br />All Covered Care Engagement Plan <br />Experience has shown that systematic and automated management of digital infrastructure <br />substantially reduces the frequency and severity of common problems that jeopardize the stability, <br />security, and performance of an organization's IT ecosystem. <br />All Covered Care delivers a suite of services for the proactive maintenance, early -detection and <br />prevention of the most common business outages. Additionally, the All Covered Care portfolio has <br />a variety of supplemental and advanced services to enhance your foundational care. <br />All Covered Care includes but is not limited to: <br />Proactive Management and Support <br />These services are based on a proven methodology that will assist the IT environment to run <br />smoothly and prevent many problems before they affect computer or network performance. <br />Monitoring and Remediation <br />Support initiated by a customer, or All Covered, for services that are included in your Schedule of <br />Services, provides incident response to active issues. The managed environment is monitored 24 <br />hours a day. <br />End-user Support <br />All Covered's Helpdesk services address day-to-day end-user challenges and requests, primarily <br />through remote engagement tools and resources. <br />Transition Process <br />The transition to All Covered Care services will be coordinated during an introductory kick-off <br />meeting. This will officially begin the start-up phase and a detailed plan will be provided based on <br />the services included in your agreement. <br />Ongoing Support <br />The All Covered Customer Success Team will manage your account and associated services; this <br />team will be introduced during the transition process and ensure from the beginning of the <br />partnership and throughout that there is clear communication and exceptional delivery of your <br />services. <br />(v6.10.2022) <br />Page 3 <br />