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• Ensure that address and mapping data is updated in the emergency services <br />communication system database and mapping system within thirty days of <br />receipt of notice or request for change. <br />Management and maintenance of the 9-1-1 database is a primary responsibility <br />of the County 9-1-1 Coordinator. A very important component of this task is <br />the information provided by the call takers and dispatchers at each PSAP. <br />PSAPs shall provide information about erroneous location information provided <br />on the ALI screen and any corrections provided by the caller. Each PSAP shall <br />complete a Trouble Report/Inquiry Form for every 9-1-1 call that experiences <br />problems (ANI failures, database errors, etc.). These trouble reports shall be <br />routed to the 9-1-1 Coordinator who shall ensure that 9-1-1 trouble reports are <br />consistently completed and incorporated into the Master Street Address Guide <br />(MSAG) database. <br />In order to maintain an accurate MSAG, the governing body of each <br />municipality shall provide the data necessary for the Automatic Location <br />Identification capability of the 9-1-1 Emergency Telecommunication System as <br />follows: <br />o Correct or verify the accuracy of the street and address information; <br />o Where necessary, supplement the street and address information; <br />o Label the map to indicate political boundaries, fire service zones, <br />emergency medical service zones and police service zones; <br />o Advise of any, new developments, streets and or addresses <br />• Provide for a complete annual review of the emergency services <br />communication system land line database by obtaining current records from <br />the appropriate telecommunications companies. <br />• Oversee training for PSAP operators on various issues. <br />• Ensure PSAP equipment works correctly and efficiently. <br />• Evaluate new equipment. <br />• Work with addressing authorities, telephone companies, and GIS personnel <br />to provide for the accuracy of the 9-1-1 database. <br />• Maintain the law enforcement, fire, and emergency medical service <br />response boundaries for the public safety answering point service area. <br />2 CURRENT COUNTYWIDE 9-1-1 SYSTEM <br />Under the 9-1-1 system in Cuyahoga County, persons in need of police, fire and/or <br />emergency medical services dial or text 9-1-1. In Cuyahoga County CECOMS is the only <br />wireless PSAP. This means that all 9-1-1 wireless and VoIP calls and texts within the <br />County automatically route to CECOMS, which then directs the call to the appropriate <br />PSAP. <br />18 <br />