2024 031 RESOLUTION - Laserfiche WebLink

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RESOLUTION 2024-31 Page 2 The purpose of this Statement of Work is to outline the path that will enable All Covered, a division of Konica Minolta Business Solutions U.S.A., Inc., to deliver a professional services engagement for Mayfield Village ("Client"). This Statement of Work is based on an initial scope of work but is not a detailed project plan. A project plan will be created and managed by the technical resources assigned to the project once the Statement of Work has been approved. Background The client wishes to replace their seven aging wireless access points with current and supported models. Assumptions Standard project deployment assumptions: • The Project will include, but not be limited to the following: - Definition of project/estimated costs - Project prerequisites, should they apply - Project implementation - Project management/documentation - Procurement of required materials • During the procurement process, All Covered can assist by expediting the delivery of equipment and standardizing billing for all costs associated with this project. All procurement pricing included in this Statement of Work is estimated. Once the Statement of Work is signed a final quote will be generated with the most current procurement pricing. • Client understands that service interruptions may occur throughout the course of the project. All Covered will make reasonable efforts to forewarn personnel so they may prepare. • Access to the physical space, server and services will be made available during normal business hours. • Access to all employees and their equipment affected by the Project will be made available during normal business hours. • After Hours work will be performed both on -site as well as via Remote Access depending upon the advantage and/or necessity of being on -site versus remote. The specifics of which item(s) should be done on -site versus remotely will be finalized prior to the project kickoff. • All Covered is not responsible for the following: - Removing boxes or shipping materials - Disposing of or transporting IT equipment • Any items not specifically addressed by this Statement of Work will be addressed by a mutually agreed change order. (v.07.2021) Confidential Assumptions Specific to this Project • Services are quoted using All Covered approved designs, and assumes that customer is utilizing recommended hardware, software and configuration best practices to support new and existing systems. Unknown, unapproved or unsupported hardware and software will be serviced with a best -effort approach,