2025 039 RESOLUTION - Laserfiche WebLink

Home Browse Search

ALL COVERED A Konica Minolta Division Assumptions General Project Assumptions • Change control procedures, including change request submittal and representation, will be managed by Client with input from All Covered. Delays in change control requests and approval for production changes could impact project timelines. • All Covered will provide subject matter experts to work on the outlined objectives. All Covered resources will work in the Client environment and work with Client to provide services. All Covered resources may require privileged security access rights to the production environments and will be responsible for production changes as required to perform outlined work. • All Covered is not responsible for bugs or feature limitations. Developing custom code to address solution limitations and/or managing Microsoft support cases is out of scope. • Product features or services not documented in this agreement are out of scope unless agreed by both Client and All Covered. Specific Project Assumptions • Services are quoted using All Covered approved designs, and assumes that customer is utilizing recommended hardware, software and configuration best practices to support new and existing systems. Unknown, unapproved or unsupported hardware and software will be serviced with a best -effort approach, and any additional time and/or materials needed to provide a complete solution will be quoted in project Change Order • All systems within the scope of this engagement must be in proper working order. Steps taken to remediate systems not in a 'healthy' state will be considered outside the scope of the engagement. • Any system(s) being affected by the project have adequate backup and restoration capabilities and the appropriate precautions have been taken. • All necessary security clearance, access, parking, passwords, and technical resources are provided without delay during the Engagement. • Access to power and physical facilities, wiring, cable space, cabinet, and shelf or rack space are available for all equipment within the scope of this project. • Client is responsible for providing a single point of contact for project coordination with All Covered. • Client is responsible for providing timely clarification and resolution regarding the integrity of data/information supplied to All Covered. • If the information presented to All Covered is found to be inaccurate, we reserve the right to initiate a change order to account for the extra services not incorporated into the proposal. • Client is responsible for obtaining technical support, media, and licensing from all 3rd-party application vendors. • While All Covered will make a best effort attempt to coordinate with 3rd party vendors, Client is responsible to ensure cooperation of other parties that will participate in this initiative. • Costs related to delays by the Client or 3rd party vendors, that occur after a mutually agreed upon schedule by all parties, are not included in this quote. Work that has been scheduled and is missed, by either the client or a third -party, with less than one -hour notice will be billed in full if Time & Materials or may be included in a change order if Fixed Price. • All Covered is not responsible for 3rd party application functionality. Industry leading tools will be used but the success of such tools is dependent on many variables outside All Covered's control. • All servers will be loaded with Windows Server 2022. • Current DHCP and DNS schema will be copied from current DC. • Minimum Domain functional level will be W2008R2 before upgrading to higher functional levels. Lower domain functional levels may require a Change of Scope to rectify before project can begin. • Automated tools will be used for file transfers where possible. • Line of Business Applications will be assumed to be compatible with Windows Server 2022 and Mayfield Village, City of I TR: Server Refresh Page: 7 of 12