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ALL COVERED A Konica Minolta Division under a current support contract, where applicable. • Any Applications that are determined to not be compatible with Server 2022 or that lack support will not be upgraded as part of the initial scope of this Time and Material Project and may need to be upgraded/rectified with a Change Order or supplemental project. • A Change of Scope may be required depending on the Engineering Discovery findings. • Services are quoted using approved designs of All Covered and assume that the customer is utilizing recommended hardware, software, and configuration best practices to support new and existing systems. Unknown, unapproved, or unsupported hardware and software will be serviced with a best -effort approach, and any additional time and/or materials needed to provide a complete solution will be quoted in the project Change Order. • If any changes are made to the network or the implementation engineer finds any discrepancies during the initial discovery, a change of scope may be required which could result in extra labor hours and charges. • Any additional tasks not defined in or part of the deliverables as outlined may require a change of scope if added to the scope post signature or delegated to All Covered later. • Tasks not specifically named in the project goals is not considered part of this project. • This project entails On -Hand service for the physical unboxing, installation, and connection of equipment on -site. • Travel expenses are not included in the price. All travel expenses, including but not limited to air travel, automobile transportation (taxi/car rental), and lodging, will be invoiced as required. Client Responsibilities • In addition to a designated liaison with whom All Covered can coordinate efforts and who will act as the main point of contact; it is All Covered's understanding that Client will provide people and/or resources necessary to enable successful completion of this project. • Client will identify a resource that will act as the primary contact for this project. All Covered will communicate project status, system requirements, issues, etc. to this individual. • Client will provide All Covered with remote access accounts to required resources for accessing and supporting the project. • Client will provide All Covered with a reasonably suitable workspace that has network connectivity and phone sets while onsite. • Client will provide computing resources with access to production and test systems to facilitate the needs of the project. • Client acknowledges that All Covered will require information from Client in order for All Covered resources to be fully utilized and to perform the services in the schedule and estimated days outlined herein. Client agrees that it is responsible for ensuring that All Covered is provided with such information in a timely manner to avoid delay or additional costs to Client which may result. Mayfield Village, City of I TR: Server Refresh Page: 8 of 12