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Recreation Commission Meeting September 8, 2003 Page Four Mr. Varga continued by saying that personalized service is what Quality is all about. Quality provides 24 hour personalized service. He fills the machines and his wife does all the paperwork. Being a smaller company, they are able to handle their accounts usually the same day and most times within a few hours. Mr. Varga said that the Rec Center deserves quality service for the kids. He has three years' experience with Brook Park, Middleburg Heights and Brunswick Rec Centers. He will supply the machines as needed, sometimes twice in one day, e.g., tournaments by day and teen dances by night. Brand new snack machines will be put in place. They have a new, unique quality called the "golden eye" where the spiral will make another turn if the item is stuck in the machine. Sometimes it will make a complete turn, and there will be two items produced instead of one. That's o.k.; everyone's happy. Many new vending machines are coming out with this feature which is currently in place at the Brook Park Rec Center. The same style ice cream machine would be put in; if the item does not come up within three times, the money would be returned. Basically, there will be no increase in prices. The coffee machine will be the same. The Rec Center wants top quality machines so there are no problems. As Mr. Varga put in his proposal, there will be a 25% gross. All the machines have counters on them; Mr. Varga believes in giving the Rec Center a fair commission, paid on a monthly basis. Mr. Varga asked for questions from the Members of the Commission. Mr. Baxter asked if there were any vending machines being used at places other than Rec Centers. Mr. Varga replied that he had an ice cream machine at the Randall Park Mall (recently taken out) and has an ice cream machine at Bolken Field with a canopy over the top. Mr. Varga said that he has about 15-20 accounts in the general area. J. L. Hilton Company Mr. Varga then introduced Mr. Hilton to the Commission, who introduced himself as Larry Hilton, operating in Akron. He was in both the vending and game business and decided to sell his vending business about 12-13 years ago and works exclusively with music and games now. Mr. Hilton operates from Cambridge, Ohio to Ripley, New York (bowling centers, truck stops, restaurants, party centers, recreation centers, etc.) He works in Brunswick, Brook Park, Middleburg Heights. He has kept his business small and has been in the business for about 30 years. He's kept it small because he believes the personal touch is what keeps a good reputation. Mr. Hilton uses whatever kind of equipment is necessary for whatever type of location he serves. He understands the ramifications of working with arcade games around an ice skating rink. It presents only a small restriction as to what could be put in place. There are so many different kinds of games to use, especially sports oriented games. Mr. Hilton would keep a good variety at the Rec Center and would keep it with the family in mind. The bottom line cannot be solely earning money; variety without violence must be provided for the kids. He is aware that the shooting and violence games are very popular, but within the scope of a family oriented location, Page 4