2004-023 Ordinance - Laserfiche WebLink

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CitY of North Olmsted, Nq/ xxx xxxx AO"k 45 Section VI: HARDWARE ISSUES A. VENDOR AS PRIME HARDWARE CONTRACTOR VENDOR agrees to be the prime contractor for all hardware-related issues. The VENDOR will acquire, deliver, install and certify the proper operation of the equipment on a turnkey basis. This includes: • Acting as a single point of contact for equipment-related installation and integration issues, and hardware service and support issues, for all items purchased from VENDOR; • Perform pre-site inspection and advise the CITY of any site preparation requirements related to electrical, cable plant, or environmental issues; • Properly design, configure, install, optimize, certify and document the network servers, system consoles, network connectivity equipment (switches, hubs, modems), power conditioning equipment, network operating systems, mail servers, print servers, RAID disk mirroring and recovery systems, workstations, and cash stations; • Properly design, configure, install, certify and document cabling according to cable installation standards. This will include labeling all cable ends and punch blocks, certifying transmission quality through documented tests; and producing a diagram of all cable locations and terminations. • Configure, install, certify, and document system administration (system parameters, user setup, group setup, menus, users, rights and system security, print spooling, automated backup scripts and recovery procedures); • Coordinate all warranty returns or service requests; • Demonstrate system connectivity and performance according to acceptance criteria; • Perform bi-annual maintenance to include inspection, error correction, and optimization. B. HARDWARE WARRANTIES VENDOR warrants that all hardware supplied in the proposal shall be new hardware. CITY shall not accept used or remanufactured hardware. The hardware warranty to include on site maintenance for all equipment listed in Exhibits. The proposal and exhibits define exactly which units have one year or more of on-site maintenance or other time-specific on-site warranties. All other hardware is warranted on a return to manufacturer basis, including all labor and repair without any maintenance charge for one full year from the manufacturer's date of delivery to CITY. If a particular component carries a manufacturer's warranty in excess of one year, the extended warranty will apply. All new releases of operating systems and utilities during the Prepared by Barry Strock Consulting Associates, Inc. O 2004