2004-023 Ordinance - Laserfiche WebLink

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'/ ? City of North Olmsted, N? xxx xxxx - 4 1 Application Software Support and Maintenance Features Application Software Maintenance will include as a minimum: • Cost of all labor and materials • On-line repair if necessary of application software commencing with date of delivery to CITY; • A maintenance program and servicing network available to supply such maintenance on a"4 hour response" basis, or that of the following morning in the case of a late afternoon trouble call, for business hours, excluding holidays and weekends. Application Software Support and Maintenance: Hours of Availability The VENDOR will make Maintenance and Support services available to CITY during standard business hours, Monday through Friday except for recognized holidays. VENDOR will extend availability of service coverage for weekend coverage provided CITY provides at least a week notification of the need for such coverage and agrees to pay the surcharge identified at the time of notification. F. THIRD PARTY SOFTWARE VENDOR is providing third party software from other vendors. Third party software products shall carry the full warranties provided by the licensor. The database management software includes, at no additional charge, telephone support and any enhancements released during the first ninety days of this Agreement. During year l, year 2, 3, 4, and 5 of this Agreement, support will continue provided that CITY maintains in full force and effect a Software Maintenance Agreement with the licensor. VENDOR, as authorized agent for third party software, shall be responsible for furnishing to CITY third party software support. VENDOR hereby expressly warrants that prior to CITY's acceptance of any deliverables pursuant to this Agreement, all delivered programs, documentation, reports and other items will be properly functioning and compliant with the terms of this Agreement and the RFP response by VENDOR, Replacement Pages and Addenda. VENDOR's liability with respect to said warranty is limited to the correction of errors and defects in the application software system, which VENDOR shall correct or replace within a reasonable time after written notification of said deficiencies by CITY. VENDOR further expressly warrants that the software systems and their components will be fully compatible with the purchased hardware, including the latest operating system issued by the hardware manufacturer at the tiine of the final systems delivery, and witli one another and as approved and authorized by VENDOR. In the event that the VENDOR or its authorized sub contractor fails or refuses to repair an identified error, deficiency or defect within a reasonable time after written notification by CITY, CITY may at its option, cause same to be repaired or corrected; and Prepared by Barry Strock Consulting Associates, Inc. O 2004 i