2004-063 Ordinance - Laserfiche WebLink

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5. WARRANTY Licensor warrants that the Application Software will be free from defects in material and worlananship for a period of ninety (90) days after Licensor's installation as provided hereunder. Licensor will make reasonable effort to conect any defects in the Applicatiori Software or make such additions, rnodifications, or adjustments as necessary, in Licensor's reasonable judgment, to put the Applica.tion Soflware in all material respects in operationa,l order. Except for the specific warranties set forth above, there are no other warranties, expressed or implied; made to the Licensee hereunder including warranties of fitness for a particular use or purpose, or wananties of inerchantability. In no event will Licensor be liable for direct, indirect, special, incidental, or consequential damages, that are in any way related to the Application Soflware. 6. DOCUMENTATION Licensor sha11 provide on-line Help facility to support the user's interaction with the Application Software. Licensor grants Licensee the right to print and duplicate such documentation for its internal use only. 7. MAINTENANCE SERVICES Licensor sha11 provide such Maintenance Services as may be necessary and reasonable to cause the Application Soflware to conform to and perform in a.ll material respects in accordance with the ? applicable Soflware Specifications. For as long as Licensor is obligated to maintain and support the Application Software under this Agreement, Licensor sha11 respond to customer's request for assistance within eight (8) working hours (Monda.y through Friday, 8:30 a.m. to 5:00 p.m. EST, holidays excluded) after such request is made. Additionally, Licensor shall use its best effort to cause the Application Software to operate substantially in accordance with its specifica.tions. 8. APPLICATION SOFTWARE ENHANCEMENTS Licensor ma.y from time to time, at its discretion, make available to the Licensee and its customers, Application Soflware product enhancements. As part of the Maintenance Services to be provided hereunder, all such applicable product enhancements to the Application Software shall be offered to Licensor at no additional cha,rge, and therea,fter sha11 be considered Application Software licensed to Licensor pursuant to an subject to the terms and conditions of this Agreement and provide general user assistance by telephone in comiection with such product enhancements. 9. NOTIFICATIONS AND UPDATES Licensor may from time to time, at its discretion, produce notifications, upda.tes, or conections of existing known problems relating to the Application Soflware. As part of the Maintenance Services to be provided hereunder, Licensor will make a11 notifications, updates or corrections applicable to the Application Software available to Licensee at no additional cost. Software and Technical Support Agreement Page - 3