2003-016 Resolution - Laserfiche WebLink

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c HA1tDWARE SERVICE AGREEMENT TERMS & CONDITIONS ARTICLE 1 - WORK DESCRIPTION TAC Technicians shall perform the following services on the equipment and at the places ("Premises") as described on the front side of this form. a. Remedial maintenance service required to restore the Equipment to satisfactory working condition. ARTICLE 2 - INCLUDED SERVICES TAC will furnisll required replacenlent parts to the customer at no additional cost. The following items are excluded from coverage; s upplies, a ccessories, c onsuniable, r ibbons, l aser t oner/drums a nd c opp_onents damaged by nejzligence or spilled liauids. If parts become unavailable TAC will provide equivalent parts or components. All old and or defective parts replaced duruig maintenance activities will become the property of TAC Computer Ina Applicarion software support is not included with a hardware service agreement. ARTICLE 3 - SERVICE HOURS The i ncluded p rincipal p eriod s ervice c overs work performed between the hours of 8:00 AM.. and 5:00 PM., Monday through Friday, excluding all nationally observed holidays. All service provided outside the principal period will be billed at the current rate of $95.00 per hour, including travel time. All calls for service originatiiig outside the principal period will be subject to a two hour minimum includinQ_travel time, reQardless of the correcrive actions taken by TAC Comnuter Inc. ARTICLE 4 - LIABILITY TAC shall use its best effort to perform service withul a reasonable time after request by the customer, (normally 4 working hours), but sliall not be deemed to be in default for any delay or failure in performance or for any interruptions to operation of the equipment and to any related equipment. TAC does not accept or assume a ny r esponsibility f or t he 1 oss o f d ata t hat m ay o ccur d urulg a ny r epau p rocedure. ( It i s always recommended that all data be backed up). In no event shall TAC be liable for any direct or induect damages, regardless of the nature of the claim of action or incidentals to the perfom-iance or iionperformance of the service. ARTICLE 5 - TERM This aereement shall be in full force and effect on the effective date on the front side of this agreement aiid shall remain in effect for the inirial ternz of 12 months and thereafter will remain in effect until temiinated by either party hereto with thirty (30) days written notice to the other party. ARTICLE 6 - RATES TAC shall notify the customer of any changes in rate with 30 days written notice. The rates are guaranteed not to change for the initial temi of this agreement.