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>u?? ARTTCLE XVI GRIEVANCE PROCEDURE Section 16.01. Every non-probationary full-time employee and the NOTEA shall have the right to present a grievance in accordance with the procedures provided herein, free from any interference, coercion, restraint, discrimination or reprisal. A NOTEA representative shall have the right to be present at all stages of the Grievance Procedure. It is the intent and purpose of the parties to this Agreement that all grievances shall be settled, if possible, at the lowest step of this procedure. Section 16.02. For the purposes of this procedure, the terms listed below are defined as follows: (a) Grievance - A"grievance" shall be defined as a dispute or controversy arising from the misapplication or misinterpretation by the City of this Agreement, or the misapplication or misinterpretation by the City of any work rute. (b) Aggrieved Party - The "aggrieved party" shall be defined as only an employee or group of employees within the bargaining unit actually ftting a grievance. (c) Day - A"day" as used in this procedure shall mean calendar days, excluding Saturday, Sundays or Holidays as provided for in this Agreement. . Section 16.03. The following procedures shall apply to the handling of all grievances filed under this procedure: (a) All grievances shall include the name and position of the aggrieved party; the provisions(s) of this Agreement or work rule involved in the grievance; and a general statement of the nature of the grievance and the redress sought by the aggrieved party. (b) All decisions shall be rendered in writing at each step of the grievance procedure. Each decision shall be transmitted to the aggrieved party and the NOTEA representative. (c) Research and preparation of grievance filed by NOTEA shall be conducted during non-work hours where practicable. Grievance meeting held with the appropriate Employer representatives shall be during the normal City business day (8:30 AM to 4:30 PM). A NOTEA representative who had been scheduled to work when the grievance meetings are held will be rescheduled to meet current work schedules. The aggrieved pariy shall have the right to no more than two (2) representatives: one (1) steward and one (1) representative of his classification. (d) Nothing contained herein shall be construed as limiting the right of any employee having a grievance to discuss the matter informally with the Service Director and ? having said matter informally adjusted without the intervention of the NOTEA, provided that the adjustment is not inconsistent with the terms of this Agreement