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2. How the Service Works. For the Service to work on wireless devices, Customer must select the line on your agency's profile to which you <br />wish to add the One Talk feature. Each One Talk phone number can be shared with up to eight (8) devices (which can include one (1) smartphone <br />using One Talk in Basic Dialer mode (if available), five (5) smartphones and/or tablets using the One Talk Mobile App, and two (2) desk phones. (Note <br />that desk phones are not required for the Service.) You may only make voice and/or video calls with up to three (3) devices per One Talk phone number <br />at the same time, The Service is not compatible with all price plans and desk phones are not available under all contracts. Check with your sales <br />representative for plan compatibility with the Service and the availability of desk phones under the Contract. <br />Customer is solely responsible for managing its end user access to the One Talk Service, management of end user devices and management of <br />information transmitted via the Service. Addition of devices and associated Service features is managed and administered by the Customer through <br />Verizon Wireless' web portal, <br />A. One Talk Components <br />One Talk Basic Dialer. If available, the One Talk Basic Dialer adds various business features to a compatible device's native dialer, which on a <br />compatible smadphones (see hUps://www.vedzonWreless.com/support/compatible-one-talk-devices/ for a current list of supported devices.) With One <br />Talk in Basic Dialer mode, Customer's One Talk phone number will be the same as its Verizon Wireless phone number. Other devices that you select <br />will share the same One Talk phone number. <br />One Talk Mobile App. The One Talk Mobile App is available for smartphone and tablets either from the Google PIayTM Store for devices with AndroidTM <br />5.0 or higher or from the Apple10 App Store for devices with iOS 9.0 or higher. To use the Service, Customer must add a One Talk phone number to <br />the Mobile App and end users must use the Mobile App to make voice and video calls and to send and receive messages. You can also obtain access <br />to One Talk features through the Mobile App. With the Mobile App, the device will have two phone numbers — one for its original native dialer (if <br />available), and the other for the One Talk number. Other associated devices will share the same One Talk number. Users may install the One Talk <br />Mobile App on a compatible device, including devices receiving service from other carriers. In such circumstances, One Talk phone numbers must be <br />added to their devices, and the users will be Verizon Wireless subscribers for purposes of the Service only, even if they continue to use a different <br />carrier for their original mobile telephone numbers. In order to use messaging through the One Talk Mobile App, the customer also must add the <br />Message + App, <br />Message+ App. The Message+ App provides an integrated and customized messaging experience across an end user's mobile phone, tablet, PC, <br />and other devices, and an integrated calling experience across a user's mobile phone and tablet. (Note that integrated calling is not part of the One <br />Talk Service,) An end user can also send group, location and other multimedia messages ("MMS") in addition to traditional text messages. The <br />Message+ App includes an Integrated Messaging feature that lets users send and receive text and multimedia messages on an end user's smartphone, <br />tablet, computer or the web using a user's Verizon One Talk mobile telephone number. The service syncs up to 90 days of messages across an end <br />user's devices. <br />One Talk Desk Phones, One Talk desk phones are Voice -over -Internet Protocol (VoIP) devices, that must be purchased from Verizon Wireless. At <br />your location, you will need separate broadband service (from Verizon or another ISP), either Ethernet or Wi-Fi connectivity, and AC power. Check <br />with your Verizon Wireless sales representative for the availability of desk phones under the Contract. <br />Auto Receptionist: Hunt Group. In order to utilize either of these features, Customer must activate a new Verizon Wireless line or port in a line from <br />another carrier. The settings for the line must be configured using the One Talk section of the My Business web portal. <br />B. Charges <br />For each One Talk line, you will be charged a monthly recurring fee for the Service, in addition to the charges for data, voice, and messaging based <br />on your service plan. Charges for international use may apply. You may be assessed additional 911 surcharges if required by law, for up to a maximum <br />of three devices on each mobile phone number during the applicable billing cycle. <br />Desk Phones. Voice and video calls to and from One Talk desk phones will consume data on your existing broadband, cellular, or Wi-Fi connection. <br />The following applies if you use the VZW network to connect to the Service: <br />One Talk Basic Dialer. Adding the One Talk feature to a smartphone does not consume any data. If you have a device that supports video <br />calling, the voice portion will be billed as minutes of use and the video portion will be billed as data. Voice calls will be billed as minutes of use <br />only. <br />One Talk Mobile App. Your download of the One Talk Mobile App will consume approximately 30 MB of data. Your use of the Service (including <br />your download of the One Talk Mobile App) will be billed as data. <br />Auto Receptionist; Hunt Group. You will be charged a monthly recurring fee for each Auto Receptionist and Hunt Group line in your company's <br />profile. <br />Verizon Wireless offers this pricing utilizing the terms and conditions of the NASPO ValuePoint (NVLPT) Contract 81907, Addenda and Attachments can be found on wwwnaspovaluepoint.org site for <br />your consideration and review. Your State may also have a NVLPT Participating Addendirn which may be available on your State website Alternatively, you may contact your local Verizon Government <br />Sales representative for additional information. v.050918(23%) <br />Page 10 of 13 <br />