07/05/2022 Meeting Minutes - Laserfiche WebLink

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JILROM Ohio R-1 Q v� �.� ._ June 20, 2022 To Whom II Mac Concern: THE (ITI OF SOLON 10LUx I IHF Rr 14 LE It is my understanding that the West Shore Safetc-1gencies are considering >witching to Chagrin Vallee Dispatch (CVD) for dispatching. I have been a user' of CVD since it started, first as an Assistant Chief at Chagrin Palls Fire Department and more recently as Fire Chief at Salon Fire - Rescue. Although t had been in charge of the 5wlon Pire Dispatch Center for more than 20 tears before the transition to CVD, I feel the collaboration with CVD was not onh the rieht move. but added a Int of value to our operations. Joining C'.VD alloweJ us lu lake e giant step forward with technology, and we found value in .sharing throe costs with other communities rather than each agency mn ing to purchase them separately. It also improved interoperabilitc for its, allowing us to know the status of our mutual aid partners and to seamlessh dispatch multiple agencies to a single incident from one dispatch center. phis In turn helped reduce response times of police, Fire and I'.MS to the same incident. Fhe professionalism of the dispatch personnel is second to none. Their training program is excellent. the} have dispatchers who tail% care about doing a good Ioh. and they have supervisors who hold them to a standard. On the rare occasion when there is a need to review recordings, they are promptly provided to us and their administrative staff is eery responsiec. They always follow up with me m inform me as to what corrective action was taken_ As }ou make tour decision. I can tell cuu that our experience in working with \ick Dicicco and all the staff at CVD has been wonderful. It is alwacs vera collaborative and customer service oriented. Please feel tree to call me it vnu have am questions or would like to discuss our experience. Stay safe. Mark Vedder Fire Chief, Solon Fire-Rescuc 440.349-6333 Station 440-A13-6607 cell