07/11/2022 Meeting Minutes - Laserfiche WebLink

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Newburgh Heights Fire Department 4105 Harvard Ave. Newburgh Heights, Ohio 44105 To Whom it May Concern, Date June 20, 2022 Newburgh Heights Fire Department (NHFD) joined the Chagrin Valley Dispatch (CVD) Brecksville Center on June 26'', 2019. The planning and support from the CVD personnel leading up to this transition made the change over to their dispatch center operation go so smoothly. The CVD Brecksville Center helped implement a standard response protocol, and notification systems for our Regional Fire Departments making it easier to dispatch needed resources to handle Fire & EMS emergencies. CVD has been able to meet our needs, and I believe have been helpful to our continued success here at NHFD. Just under two (2) months being with CVD Brecksville Center, an August 19. 2019, Newburgh Heights Fire Department experienced the biggest fire in departments history with a fully involved garage fire with the fire spreading to three additional houses. CVD Dispatchers did a great job of handling all the 911 calls and dispatching the needed resources (over 12 fire departments were dispatched to assist us) to extinguish these fires. With any dispatch center, you are going to encountered issues or errors from time to time. CVD has a `Continuous Improvement Process' that when an issue has occurred, CVD Staff research what happened., reviews policies.. procedurestraining. and has the courage to admit the mistake, take responsibility, and immediately seek to rectify the situation. Simply put, it means CVD is committed to getting better all the time. Based on my firsthand observation of CVD Brecksville Center performance over the past four (4) years, I believe that CVD is fully capable of fulfilling your communication needs. If you have any further questions, please let me know Sincerely, Brian Higginbotham Fire Chief Station Phone (216) 641-2134 Cell Phone. (216) 386-3804 Emair