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�4. SHAKER HEIGHTS <br />June 21, 2022 <br />Bay Village Ponce Department <br />Fairview Park Ponce Department <br />Lakewood Police Department <br />North Olmsted Police Department. <br />North Ridgeville Police Department <br />Rocky River Police Department <br />Westlake Police Department <br />Westcom Communication Cenmr <br />"Po Whom it May Concern. <br />In November 2017, the Shaker I[eights Police Department transitioned its dispatch operations to the Heights <br />Hillcrest Communications Center (now a member of Chagrin Valley Dispatch - CVD). Prior to the transition, <br />there were many concerns not the least of winch were maintaining historically excellent levels of service and <br />ensuring dispatcher, becoming re-employed wish die new dispatch center. 'Phis transition did not come <br />without growing pains; most of which were experienced within the fust year of operation. Although, we knew <br />these challenges were to be expected with a transfer of operations of this nature, <br />Importantly, I can honestly stare that the administration of the Heights Hillcrest Center never "hinged" <br />during that fust year and consistently worked hand in hand with our Department to resolve the previously <br />mentioned issues. <br />As we close our fifth year of dispatch operations with CVD (formerly the A{eights Hillcrest Communications <br />Center), I can attest that this transition was the right move for us both operationally and financially. From the <br />financial peapective, our City has saved a argnifieaur amount of operational and capital Funding by moving m <br />a regional dispatch center Operationally, our levels of service to our community remain excellent which <br />speaks, in part, to the efforts of the personnel with CVD. On an adrninistranvc note, personnel with CVD are <br />extremely efficient at providing recordings of radio traffic or 911 calls or other public records which may be <br />requested by various entities. <br />In closing and without reservation, I highly recommend your law e tfomement and fire agenates strongly <br />consider transitioning your dispatch services to CVD. If your mission is excellent levels of service to your <br />community and professional dispatching sen,ices, transitioning to CVD is the answer. <br />If I can provide any additional information, please feel Fee to contact me. <br />Sincerely, <br />JzFFrEy N. DeMuth <br />Chef of Police <br />JND:sko <br />010M IN CITY OF SHAKER HEIGHTS I Pnl ire <br />d* � <br />1355. It ad 5hak-11 q1h,, 01— 14 M ]M.1?1 1220 ➢Ifia911IPI Jhlo Reay Service 111 <br />