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ATTACHMENT 1: Service Attachment THE AGILE NETWORK CONNECT SERVICES ("Connect Services") This Service Attachment (the "Service Attachment") applies to any Agile Network Connect Services provided by Agile Network Builders, LLC ("Agile') having an office at 213 Market Avenue North, Suite 310, Canton, Ohio 44702 to the Customer indicated on a duly executed and accepted Service Order. An example Service Order can be found in Appendix 3. This Service Attachment is entered into subject to, and incorporates by reference, the terms and conditions of, that certain Master Services Agreement. Capitalized terms used herein without definition have the respective meanings ascribed to them in the Agreement. 1. Service Overview The Agile Network (the "Agile Network" or "The Agile Network" or "Network") is Agile's fiber optic and microwave backhaul network. Agile's Network Connect Services ("Connect Services") provide Customers with highly efficient, cost-effective broadband communications tofthrough The Agile Network and is ideal for organizations that want to link buildings or devices through broadband connections to share information across employees, customers, suppliers, and other users. This Service Attachment provides the Customer(s) with the ability to purchase Connect Services offered by Agile pursuant to a validly executed and accepted Service Order(s). 2. Description of Services The Connect Services are provided throughout the Network operated by Agile and can be configured in a variety of ways, including point-to-point and internet. Multiple Customers share the available bandwidth on the Network and each Customer's traffic is uniquely identified and securely separated across the shared Network. 2.1 Preconfigured Circuits Preconfigured circuits ("Preconfigured Circuits") are available through bandwidth offerings of 5 Mbps, 10 Mbps, 15 Mbps, 20 Mbps, 50 Mbps, 100 Mbps and 200 Mbps. Optional offerings are available in custom bandwidth offerings below 2 Mbps and up to 1 Gbps (see Customer Options and Other Services below). Preconfigured Circuits can be delivered as either point- to-point transport or Internet access. 2.2 Grades of Service ("GOS") The Preconfigured Circuits are provided through Grades of Service ("GOS") that are distinguished based on Service priority and Service Level Objectives ("SLOs") as detailed in Sections 9 and 10 and Appendix 1. These GOS are identified as: • Standard Service • Enhanced Service • Premium Service • Residential Service • Commercial Service Agile Network Connect Service Attachment 1011/19 Page 11