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Agreement Customer is responsible and liable for any breach of this Agreement by any individual having any access to Company IP by or through Customer, including any Administrator. 10. Compliance Measures. (a) In addition to any other compliance measures provided for in this Agreement, Company may retain administrative access to Customer's account for purposes of auditing Customer's compliance with the terms of this Agreement, including without limitation Customer's usage of the Software and/or the SmS System. (b) Company and/or its designees, at its sole expense, shall have the right, upon at least thirty (30) days prior notice to Customer, and no more than once per year, to audit and inspect Customer's records for purposes of determining Customer's compliance with this Agreement. Customer agrees to cooperate with Company in connection with any such audit. (c) Company also may, in its sole discretion, audit Customer's systems within six months after the end of the Term to ensure Customer has ceased use of Company IP and removed all copies of Company IP from such systems as required hereunder. The Customer shall cooperate with Company's personnel conducting such audits and provide reasonable access requested by the Company to records, systems, equipment, information, and personnel, including machine IDs, serial numbers, and related information. (d) If any of the measures taken or implemented under this Agreement determines that Customer's use of the Software and/or the SmS System exceeds or exceeded the use permitted by this Agreement, then Company may revoke Customer's license to the Software and/or access to the SmS System. (e) Company's remedies set forth in this Section are cumulative and are in addition to, and not in lieu of, all other remedies the Company may have at law or in equity, whether under this Agreement or otherwise. 11. Maintenance and Support. (a) Customer acknowledges and agrees that Company has no obligation or responsibility whatsoever to provide any Support Services. Company may determine in its sole and absolute discretion to provide Support Services, if any, to Customer. Company makes no representations, warranties, or guarantees regarding or in connection with any such Support Services, including as to performance or compatibility, or that such Support Services will meet Customer's needs or operate adequately for Customer or with any hardware, operating system software, Internet services, or any other products or services. The fact that Company, in its sole and absolute discretion, may provide certain Support Services to Customer hereunder without additional charge, such as resources that may be available without charge on Company's designated website, shall not be construed as any agreement, understanding, or obligation of or by Company to continue to provide to Customer any such Support Services or resources, or to continue to provide 12