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such Support Services or resources at no charge. If Customer requests any Support Services from Company, and Company agrees to provide such Support Services to Customer, then Company may charge Customer for such Support Services at Company's then currents fees for such Support Services, and Company may require Customer to upgrade or update the Software or SaaS System version Customer is then currently using to the latest version indicated by Company, which requirement may include payment of additional license fees by Customer to Company. (b) Company may in its sole discretion provide or make Improvements available to Customer. Customer agrees that Company has no obligation to develop any Improvements at all or for particular issues. Customer further agrees that all Improvements will be deemed Company IP, and related documentation will be deemed Documentation, all subject to all terms and conditions of this Agreement unless Company makes an Improvement available under and subject to a separate agreement. Customer acknowledges that Company may provide some or all Improvements via download from a website designated by Company and that Customer's receipt thereof will require an internet connection, which connection is Customer's sole responsibility. Company has no obligation to provide Improvements via any other media. 12. Collection and Use of Information. (a) Customer acknowledges that Company may, directly or indirectly, collect and store information regarding the download, installation, deployment, access, navigation, and/or use of the Software, the SaaS System, any TPS included with or through the Software or the SaaS System, and the equipment on which the Software or Downloadable Software is installed or through which the Software or the SaaS System is accessed and used ("Usage Data"). Usage Data is owned exclusively by Company. (b) Customer agrees that the Company may retain, disclose, and use Usage Data to: (i) improve the performance of the Software and the SaaS System, develop Improvements, and provide Support Services; (it) verify Customer's compliance with the terms of this Agreement and enforce the Company's rights, including all Intellectual Property Rights in and to the Software and the SaaS System; and (iii) generate research, statistical, performance, and marketing reports. Such reports will use aggregated Usage Data and will not disclose Customer's identity in connection with Usage Data. (c) Customer acknowledges and agrees that Company may provide the name of Customer and report Customer's Usage Data, including in aggregated and statistical forms, to the relevant company or company of TPS downloaded or installed by Customer if Company determines that Customer is or may be violating this Agreement or the relevant third -party license or terms. Company will not otherwise disclose Customer's identity in connection with Usage Data. Company is not, however, prohibited from 13