2025-018 Resolution - Laserfiche WebLink

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Recipient on request. C) Drug/Alcohol Testing. All drivers, as well as other safety sensitive positions, shall be subject to Drug/Alcohol 'Testing for pre-employment, random, post -accident and probable cause, as required under Federal Transit Administration (h1'A) Regulations. The Contractor shall pay the costs associated with such testing. D) English Fluency. All drivers shall be sufficiently skilled in English to carry on necessary conversations with Passengers and the dispatcher and to read a vehicle schedule and fill out required reports. PASSENGER ASSISTANCE A) Driversshallprovide"door to door"assistance as necessary."Door to door' is defined as the location immediately outside of the Passenger's pick up or drop off location, be it the personal residence, office building, store, etc. If a Passenger does not wish assistance, the driver shall visually confirm that do Passenger makes it safely inside the building at the Passcngnrr's destination. Drivers shall be instructed to exercise tact at all times to maintain Passengers' dignity and pride. R) Unsure Destination. In the event that any confusion occurs about the correct destination to which a Passenger is to be taken (e.g. ifthe Passenger says the location is wrong. the building is vacant or the address cannot be located), the driver is required to confer with Passenger and obtain instructions from the dispatcher. No Passenger shall be picked -up or dropped-offat any address other than the one originally given to the Contractor without prior approval of the dispatcher. C) Waiting for and Notifying Passengers I ) Drivers shall wait up to five minutes after parking the vehicle in clear view of the Passengers residence or other pick up location; or, where that is not possible, the driver shall take other reasonable steps to noti fv the Passenger that the vehicle is waiting. 2) If the Passenger cannot be located, it will be considered a no-show and the Recipient will be charged accordingly as agreed in SECTION 4. MONITORING AND SUPERVISION The Contractor shall be responsible for monitoring and supervising service. 'I'lie Contractor shall be responsible for dispatching or arranging for back-up vehicles, road service calls, towing and other driver supervisory services as needed. PERFORMANCE LOG 'Ihe Contractor shall maintain a log with information on safety concerns, Passenger complaints, Passenger behavior problems and any other activity reasonably required by Recipient. The Contractor will provide the log to the Recipient's designee upon request. REFUSAL OF SERVICE 'I he Contractor shall have the ability to refuse service to a Passenger if it is believed the Passenger cannot be transported safely or the Passenger is disruptive, abusive, intoxicated or if there are other significant health and welfare concerns. All service denials shall be reported to the Recipient's designee within a reasonable time. STC and North Olmsted contract 2024