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Horton <br />EMERGENCY VEHICLES <br />/;E---3*-G RQUP <br />preceding transfer. The warranty is valid beginning from the date of the original manufacture and expires at the <br />conclusion ofthe original warranty term. <br />p04,539,8181 <br />ff: 800.282.5113 <br />r80051J8}92 <br />hortonambOancacom <br />Filing oWarranty Claim <br />HEVC makes available astandard warranty claim, Service centers may use oclaim form that fits their needs but, i{ <br />must provide all the information stated in this section, "Filing a Warranty Claim". <br />Awarranty claim must bocompleted onthat it stands onits own. |nother wordo.itmust boh*ated8salegal and <br />financial document that can be understood by anyone reading it, <br />The claim must be written in such away so that Kcan be determined! <br />What was the symptom? <br />What was the cause? <br />How was it repaired? <br />How much Umedid the repair take? <br />What parts were used inthe repair? <br />The claim must have listed the following information: <br />Dealer name <br />Customer name &address <br />Customer contact name & phone number <br />Claim number (determined bythe claim writer) <br />Date the claim was written <br />Mileage ofthe vehicle mt the time nfthe repair <br />Chassis year <br />Chassis type <br />Chassis serial number (the entire number) <br />Horton serial number (as listed on the yellow "Final Manufacturer" door sticker) <br />Customer delivery date <br />Date that the work was performed (date ofw0/kcompletion) <br />Parts Used <br />Only one vehicle can helisted onawarranty claim, More than one repair item can belisted onasingle claini form <br />however; each problem, cause, and fix must be listed together and separate from the other problems, causes, and <br />MxaS Labor must belisted for each repair. <br />Parts used inthe repair must belisted onthe daim� <br />|fHEVC'»upp|iedparts were used, the HEVCinvoice number must beprovided. <br />|fnon'HEVC parts were used, acnpy of the parts invoice must beprovided <br />All aspects of a repair must be listed on one claim. Separate claims for the diagnosis, labor, and parts of a single <br />repair are unacceptable, <br />All warranty claims must be received by HEVC within 30 days of the work being completed. Claims received later <br />than 3Odays after completion o[the repairs will bedenied, <br />The warranty claim and associated returned warranty parts must hereturned together. <br />Service centers will be notified of unclear or incomplete claim& The needea information inust be Provided within 10 <br />