46-79 Amend 34-72 - Cleveland Area TV, Inc

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(c) When a complaint has not been satisfied pursuant to Subparagraph {b) hereof, the complainant may file a formal complaint with the City Council in the form and manner to be specified thereby. The complaint to the City Council must be filed within six (6) months from the date of the Mayor's Statement accompanying a copy of the system's notice of refusal or inability to satisfy the complaint, and the complaint, to the City Council must make reference to the date of the complaint filed with the Mayor and that it is based .~ on the same facts as the complaint filed with the Mayor. If no complaint is filed with the City Council within the six (6) month period, the complainant will be deemed to have abandoned his complaint, and such complaint will be deemed dismissed. (d) Notice of the foregoing procedures for reporting and resolving complaints will be given to each subscriber by the franchisee at the time of initial subscription to the cable sy~te~. Section 7. That Section '17 of Ordinance No..34-72, adopted June 19, 1972, now reading as ~ollows: In compliance with Section 76.31{a){5} of the FCC, during the term of this franchise, and any renewal thereof, the Grantee shall, maintain within the City a local business. office or agent, The provisions of this section shall be complied with if Grantee maintains a local business head- quarters office within 10 airline miles of the center of the City; provides the City Mayor's office with the name, address and phone number of a resident of the City who : will act as Grantee's agent to receive complaints regarding quality of service, equipment malfunctions and similar matters, and at least once a week informs all subscribers by appropriate announcement {e.g., by a slide card} over the systems originations cable-casting channel of the name, address and phone number of the Grantee's registered agent for the~City. shall be and the same is hereby amended to read as follows: During the term of this franchise, and any renewal thereof, the Grantee shall maintain within the City a local business office and a government access studio. The provisions of this section shall be complied with if Grantee maintains a local business headquarters office and the government access studio within 10 airline miles of the center of the City; provides the City Mayor's office with the name, address and phone number of a resident of the City who will act as Grantee's agent to receive complaints regarding quality of service, equipment malfunctions and similar matters, and at least once a week informs all.~ubscribers by appropriate announcement {e.g., by a slide card} over the systems originations cable-casting channel of the name, address and phone number of the Grantee's registered agent for the City. Section 8. That all references in Ordinance No. 34-72, adopted July 19, 1972, to FCC Regulation 76.31{a) or {b) and any subparagraphs thereof be and the same are hereby amended to read "FCC Regulation 76.31".