116-83 City - RITA - Xerox agreement

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ATTACHMENT D Agreement Number 3440 QUALITY CUSTOMER SERVICE SUPPORT XEI~OX BUSINESS MANAGEMENT SYSTEM SOFTWARE LICENSE This Attachment entitles the Customer to use the Quality Customer Service telephone facility for assistance with problems concerning the Customer's licensed business applications. Charges t4.1 Upon execution of this Agreement and each year thereafter, Customer shall pay XerOx the following charges. Charges may be prorated for a partial initial year. ~.2 Customer is entitled to 300 calls per year for an annual charge of $6,000 per user. at the rate of $35 per 'call. ~.3 Catls in excess of 300 per year will be billed at the rate of $20 per call. g.~ Calls received from Customers who have not subscribed to this service will be Terms 5.1 Duration. This Agreement shall take effect on and remain in eHect until February 1, 19gq. At that time, this Agreement shall automatically renew.and continue to renexv, for one (1) year periods, unless terminated by either party upon thirty (30) days written notice to the other party prior to renewal. 5.2 Billing and Credit Termsr Thirty (30) days prior to the effective date (5. I Duration) of this Attachment, Customer shall pay Xerox $ , which is the prorated annual charge for Quality Customer Service Support to the next annual billing date. Each renewal date thereafter, Gustomer shall be billed the annual charge then in effect. 5.3 Cancellation. This Attachment is cancellable after the initial year by either party upon thirty (30) days written notice to the other party. No on-site consulting is provided in this Attachment. See the Ancillary Price List consulting rates. attach D rev. 6/g3 - vers.