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ORDINANCE NO. <br />Page -4- <br />Section 10. The Company and the Village will establish and <br />maintain the following procedure for investigation and resolving all <br />complaints concerninq cable television operations. The Company shall <br />maintain a local business or a toll free telephone listing for repair <br />or adjustments from its customers and the general public. The Company <br />shall investigate all complaints within two (2) days of their receipt <br />and shall in good faith attempt to resolve them swiftly and equitably. <br />The Director of Law of the Villaqe shall be responsible for receiving <br />and acting upon any unresolved complaints. <br />Section 11. When this franchise takes effect, The Company <br />shall have authority to charge and collect the schedule of installa- <br />tion charges and rates contained in this section, unless and until <br />same shall be increased. The rates contained herein shall be no <br />higher than Viacom receives from subscribers in any community in <br />Cuyahoga County, Ohio where Viacom currently operates cable television <br />systems. <br />All fees and charges are exclusive of any tax or taxes <br />whatsoever assessed or assessable against the scheduled installations <br />and/or services. <br />The schedule attachment fees shall include that material and <br />labor necessary to make a normal-type connection from The Company's <br />lines to the subscriber's receiver. Charges for other than normal <br />type connections, such as but not limited to, special and concealed <br />outlets and buried lines, shall be such as agreed to between the <br />prospective subscribers and The Company: <br />(a) Charge for initial attachment for single outlet shall <br />be at the maximum rate of $25.00 each. Charge for extensions <br />from initial attachment shall be at the maximum rate of $15.00 <br />each. Extensions shall be limited to the commercial structure <br />and/or dwelling residence unit to be serviced by the initial <br />attachment. For the first thirty (30) days that cable television <br />service is available to residents of the Village of Mayfield, the <br />following installation charqes will apply: First outlet $10,00; <br />additional outlet $7.50; premium serviee $10.00; combination <br />install $15.00. <br />(b) Charge for transmission to single set receiving standard <br />cable television signals initial attachment shall be at the <br />maximum rate of $7.50 per month. "Standard cable television <br />signals" are those signals provided to all subscribers to The <br />Company's service and shall include all broadcast signals received <br />by subscribers through use of a converter. <br />(c) Charge for transmission to each set receiving standard <br />cable television signals on extension or extensions from initial <br />attachment shall be at the rate of $1.75 per set per month.