2024 026 RESOLUTION - Laserfiche WebLink

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PSAP managers should ensure that their personnel are fully trained on the steps to take to successfully process calls from other PSAPs, including the process necessary to dispatch the appropriate resources when the normal PSAP is unavailable for any reason. 3 OPERATIONAL CONSIDERATIONS The continued success of the countywide 9-1-1 system is dependent upon maintaining high standards and standardized processing of 9-1-1 calls. To provide and maintain the highest possible quality of public safety service to Cuyahoga County, the Cuyahoga County 9-1-1 Program Review Committee shall review, recommend, and facilitate updates in the policies and procedures of the Public Safety Answering Point (PSAP) operation relative to 9-1-1 operations, and upgrades in equipment and facilities. The Cuyahoga County 9-1-1 Operating Procedures Manual approved by the Program Review Committee shall provide guidance to all PSAPs for the operation of the Cuyahoga County 9-1-1 System. All PSAPS operating in Cuyahoga County shall comply with applicable law. This Plan strives to recognize a variety of options for the organization of 9-1-1 services throughout the County. The following terms describe the types of 9-1-1 services currently being utilized in Cuyahoga County via Public Safety Answering Points (PSAPs). Cuyahoga County recognizes multiple types of PSAPs: Primary PSAP The Primary PSAP is a fully operational and staffed 24/7 answering point that receives incoming 9-1-1 land -line based calls from the public and typically but not always directly dispatches police, fire, and emergency medical service personnel in response to the call. For each call, the dispatcher will be able to view the caller's telephone number and address when received via a landline, as well as the police, fire, or emergency medical jurisdiction for that address. The PSAP will dispatch appropriate personnel for the departments and jurisdictions it serves or will transfer the call to a PSAP Associate with independent dispatch. There can only be one Primary PSAP per PSAP Territory. Refer to Appendix 1 for a list of the Primary PSAPs in Cuyahoga County. The following outlines required standards for a PSAP in Cuyahoga County: • Primary PSAP that operates 24-hours-per-day and seven -days -a -week; capable of answering all three types of calls: police, fire, and EMS. • Each PSAP must have a written 9-1-1 protocol. • Each PSAP must utilize standardized, technically compatible 9-1-1 hardware and software for PSAP installations. • All PSAPs must coordinate with their alternate PSAPs, so backup for loss of emergency communications can occur immediately. Secondary PSAP The PSAP to which the Primary PSAP may transfer 9-1-1 calls. A Secondary PSAP may be a Primary PSAP in a different PSAP Territory and may serve as a secondary PSAP 21