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Recreation Commission Meeting Page Six member input on what should or should not go so that the Rec Center can put some numbers to the brochure. As example, the Music Man, the Artist, and the Horseback Riding haven’t been touched in ten years or so. The Rec Department is only getting 12% commission on these programs. Ten years ago, that might have been fine, but now they’re getting free rein with what they are doing. Ted intends to meet with the principals involved with these programs, review them, and get more details. Any information received will be shared with the Commission members. Detailed program assessment is what the budget is looking to do. From Mr. DiSalvo’s observations, as far as Supervisors go, he knows for a fact that once a lot of them get to the Recreation Center, they sit around and sit around. He wants to get them up and walking for security purposes. It all basically comes to direction; Mr. DiSalvo believes they have not been told what to do. They show up and think, well, they’re here, and that’s enough. While they’re here, they might as well make use of their time and be more effective with supervision. This was discussed with Mr. Jesse. Perhaps getting around-the-neck name tags will help the staff and the patrons at the Rec. The staff will be approachable this way and make Ted’s job a little bit easier as well. It was emphasized that the ticket booth hours must be made consistent. First help does not show up until about 8:30 a.m. or 9:00 a.m. in the morning. Swimming starts between 7:00 a.m. and 7:30 a.m, so the City has no idea as to who is coming in or out. There must be a match of hours of operation with the ticket booth or reception desk. In Mr. DiSalvo’s 17 years’ experience in the fitness industry, he has never seen an empty reception desk during hours of operation, and for some reason it’s happening at the North Olmsted Recreation Center, which is unacceptable. Any incident, be it theft or injury, cannot be tolerated. It was asked if this was a pre-paid program or if this is an open swim or why people walked through the doors in the early morning. Mr. DiSalvo responded that some patrons have paid, but for swim, they pay on their way out. There should be someone to greet them. To be honest, paying on the way out might be 40% or 50%, so the Rec Center is losing money as well. This is one of the minor matters that needs immediate attention. Mr. Baxter asked if an empty reception desk was a cost-saving effort. Mr. DiSalvo said he did not know; perhaps no one was scheduled at that time. Agreement among the members was voiced that someone should be in the ticket booth or reception area at all times. The Commissioner said that there could be an emergency, that 911 would be needed, and no one is representing the Rec Center for this purpose. This is a service the patrons should expect. Ms. Hayes asked if the swim teams came in at this time; if there was a coach here. The Commissioner said no, usually there is a guard and/or supervisor. The issue is that the Rec Center needs someone at the desk, because there is currently no idea of who is coming in and out. Even if the Center opens at 5:30 a.m. and the hockey players are in the building, they have the run of the place. It’s a ghost town, and the Rec Center must staff accordingly. There should not be an additional cost, only a trade-off. In other words, the Commissioner will get very specific with his supervisors on an individual basis and get extremely specific with what is expected of them as supervisors. He will leave it up to them but will follow up. It will not be given as an order, but rather as observations for more efficient operations and accountability. Page 6