2009-027 Resolution - Laserfiche WebLink

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*•~, ""'`~ The Agency may conduct on-site monitoring of a service(s) for which funds are being reimbursed under this Agreement at any time during the normal working hours of the Contractor with no prior notification necessary, and the Contractor agrees that representatives of the Agency shall be given full access to the premises upon which such service(s) is being provided. ARTICLE VII: RECORII MAINTENANCE ACCESSIBILITY' ANO RE'T'ENTION 7.1 To the extent authorized by law, the Contractor agrees to allow representatives of the Agency and ODA and its Office of the State Long Term Care Ombudsman access to all programmatic, fiscal, and other records related to the service(s) for planning, auditing, and monitoring purposes at any time during the normal working hours of the Contractor with no prior notification necessary, except that prior notice of at least 24 hours shall be given where access is sought to the confidential complaint files of the Contractor. 7.2 The Contractor agrees to keep client information including but not limited to: name, address, telephone number, date of birth, gender, minority status, disability status, emergency contact person's name and telephone number, and functional abilities of client relevant to service(s) delivered. 7.3 The Contractor agrees to document that service(s) were delivered in accord with the ODA taxonomy of services and Agency clarifications to said taxonomy as well as the ODA Service Specifications and Conditions of Participation and retain said documents for a period of three years following the period of this agreement. 7.4 The Contractor agrees that said records shall be accessible to the Agency, except for the names of complainants, of residents of long term care facilities, and of recipients of community-based long term care services, and retained for a period of three years following the period of this agreement. The Office of the State Long Term Care Ombudsman of ODA shall have access to the complaint files of the Contractor. The Agency agrees that all information contained in said records will be treated in accord with all applicable lelrislation guaranteeing privacy, especially, the Older Americans Act Amendments of 1987. ARTICLE VIII: PROBLEMS IN PROVISION OF SERVICES 8.1 The Agency will inform the Contractor in writing of any problems it notes in the provision of the service(s). The Contractor shall respond in writing to the Agency within thirty (30) calendar days after the sending of such notice informing the Agency of the corrective action it will take in regard to each such problem, and stating when such corrective action will be POS 5 of 14