2023-004 Resolution - Laserfiche WebLink

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B) Passenpers gill access transportation services by scheduling directly [cilli the Contractor's call center using the designsu cl numbers_ C the Contractor mac accept trip requests up to three (3) day's prior to travel or up to three (3) wccksin advance. Dl Dispatch will produce electronic manifests which will include the Passenger's name. the location of each Passenger's pick-up and drop -Mf point, whether the Passenger snivels with a wheelchair travels with a companion or personal care attendant. and anti special circumstances or requirements pertaining to the Passenger, this manifest will be available for Recipient's inspection at anv time upon reasonable advance notice. E) Some (rips may be added ("add-ons ) to the manifest during the service da}. if the schedule pemsits, as detennimed by the Contractor in its sole discretion, Added trips will he transmitted either electronically or by other means determined by the C oNmctor`sdispatcher io the appropriate driver. t) The scheduling window that ovists on either side o a reservation is 10 minutes prior to and she at requested Iime. AI reasonable attempts arc made to he on (into; however, service delays may occur. FACILITIES A) Operating Base. Contractor shall pmcide it base Ofopaation with adequate facilities for administration and, unless the Contractor chooses to suhconn'ict these functions, vehicle maintenance and service. B) CommunicationsThe Contractor shall he required to operate it Two-tvm communication system_ C) Seturm. Contractor shall take all reasonable prccrrnwns to secure its vehicles and records. Dt Ielephonelths I t Contractor and Recipient shall equip its administration and supervisory ochre with a fax machine oo a dediesled telephone line and sinhicient voice telephone lines In ensue thal Ihe supervisors and administrative staffcan be reached during service hour. `) Contractor shall provide. at its own expense. a dedicated phone line in order to perform live dispatching through automated scheduling system and software to download manifests. VEHICLES Contractor shall maintain a sufficient number of vchicle, m meet service levels negotiated with the Recipient Reasonable efforts will he made to include spare vehicles to allow for routine servicing, maintenance, repairs, vehicle breakdowns, and similar occurrences as may reasonably be anticipated_ New and/or rcruilhished vehicles used in the transport of wheelchairs and other mobility dcviccs shall luect the requirements of 19 CI R fart 38 of the Americans with Dlsahihuies Act (ADA). C'ONFRAC I OR'S PERSONNEL A) Applicable Laws. lie Contractor shall he responsible for ensuring that its emplocees. [Type here]