2023-004 Resolution - Laserfiche WebLink

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a) Annual re, e,y of individual driver's responsihi l hies and performance, h) Semi-annual observations of the driver's on -the -lob performance; and c) Mointaining records for all driver, to serif) Ihol the training has been rcccived. b) Drivers shall be retrainee in Defensive Driving and Passenger Sensitivity every three i 3 ) vcars. Individual training records shall be available for inspection by Recipient on request. C) Drtg/Alcohol Testing. All drivers, as well as other safety sensitive positions, shall he subject to Drug/Alcohol lesung for pre-employment, random, post -accident and probable cause. as required under Federal Transit Administration 0 1 A) Regulations. I he Contractor shall pay the (ost.' associated with such testing. D) I.nglish Ruenec. All divans shall he sufficiently skilled in English to carts on necessary conversations with Passengers and the dispalcher and to read a cchic Ie schedule and fill out required reports. PASSENGER ASSISTANCE A) Drivers shall provide "door to dons assistance as necessary. '-Doortodoor isdcFncd as the location imme,hucv,outside of the Passenger s pick up or drop off location, be it the personal residence, office building. store. etc. If it Passenper does not wish assistance the dpi ver shall visuaII, confirm thus the Passenger makes it safely inside the building at the Passenger's destination. Drivers shall he instmcted to exercise tact at all limes to maintain Passengers dormer and pride_ H) unsure Destination In the event that any contusion occurs aboal the correct destination m which a Pmscnger is lu betaken (e.g. Ifthe Passenger says the location is wrong. the building is vacant or the address cannot be located), the driver is required to confer with Passenger and obtain inslruct,ons from the ch pa cher. No Passenger shall he pickedupor dropped -oft at any address other than the one originalIv given to the Contractor without prior -approval offing dispatcher_ C) Waiting for and Notiffing Pasengers I ) Drivers shall wait up to five minutes after parking the vehicle in clear view of the Passenger's residence or other pick up locatio¢ or, where that Is not possible. the driver shall take other rcavmahle steps to not h the Passenger that The vehicle is waiting. 2 If file Passenger cannot he located, it aril l he considered a no ,hots and the Recipient will be charred accordingly as agreed in SECTION J MONI IORING AND SUPERVISION The Contractor shall he responsible for monitoring and supervising service. lie Contractor shall be responsible for dispatching or arranging for back-up vehicles, road service calls. lowing and other driver supervisory seryices us needed_ PERFORMANCE LOG The Contractor shall maintain a for tcith information on halite concerts, Passenger complaints, Passenper behavior problens and an}' other activity reasonuhlq required by Recipient- The Contractor ill provide the log m the Recipients designee upon request. [Tspe here]