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Confidential - © 2023 Hyland Software. Ina and its alliliales. ',. Customer Customer will provide a document knowledge expert to provide sample - documents and answer any questions that may arise regarding indexing and document classification. Customer must provide the Project Coordinator's (Business Owner) contact information. This individual is the person responsible for resolving service questions and scheduling pickups and deliveries. Customer must provide the Accounts Payable contact person's email • address or addresses. The Hyland invoice will be emailed to that email address for billing purposes An additional paper copy will not be sent Receivable Requirements Customer Customer Physical Physical i ! ! Customer & Physical Hyland Customer ' Electronic Pre -Shipping ! . Records must be boxed by customer in boxes adequate for transportation. Customer is providing all materials necessary for packing such as boxes & labels. Customer must label each box, at a minimum. with the following information: (i) Customer name; (ii) a customer box number; (iii) a general description with sufficient detail to allow for retrieval. I Shipping All pick-ups and/or return deliveries must be made during Hyland's standard business hours (between the hours of B:OOAM to S:OOPM, Eastern Standard Time). Time schedule to be mutually agreed upon between Customer and Hyland. j Boxes will be staged in a pickup area and ready for transportation on the day and time scheduled. Additional fees may apply if shipment is not prepared upon pick up/arrival of transportation provider. , Shipping - • The shipping transmittal provided by Hyland must be countersigned by both parties. Transfer The media type SFTP will be used to transmit electronic data to be processed as mutually agreed upon by both parties prior to Testing. Inaccurate or corrupt data will not be corrected by • Hyland, and customer will be required to re - 1 produce/re-submit. Deliverable Requirements 6